We only stayed at the hotel one night. Our stay there was booked by the cruise line. When we read reviews on the hotel, we were a little concerned about what to expect as most reviews we read seemed to be average at best.
However, all four in our party agreed that the hotel was decent and clean and not as bad as some of the reviews we read. As regular travelers, we want reasonable and decent accomodations at a reasonable price. We geverally don't book top quality accomodations as we spend little time at the hotel and only use it as a base during our trips.
The documents provided to us lists it as a 4 star hotel which in the US means upscale. In Europe, it means average as I would say it was comparable to any large chain mid scale hotel in the United States that would cost between $70-$100 per night depending on location (obviously, more money in prime locations). However, the room was clean, decent and equipped with the essentials. It was also very close to the park and local attractions. Even if we were staying longer, it would have met our expectations and we were satisfied with it.
Our luggage was lost by the airline.The hotel obviously had no connection to our lost luggage, so they were not willing to offer any help in that department which is fully understandable. I certainly did not expect them to track my luggage, however, when I asked for a phone book to call the airline , any phone numbers they might be aware of or for help with getting an outside line to make calls (which I was charged for), the front desk offered no help and more or less ignored me and point blank said "not our problem." Again, I was not asking them to track it, just help with finding a phone book or numbers since this appears to be a frequent occurence. Numerous others that were in the hotel and on the same cruise experienced lost luggage.
In my opinion, the level of customer service in the United States is definitely higher. Not just in the hotels, but all around. I would probably have given a higher rating if even the minimal amount of help or advice was offered.
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