We had stayed at the Jolly V V in 1993 and found it to be very clean, nicely decorated, fresh, well-located and good value (included VAT and buffet breakfast). When we read the reviews this year prior to booking we were disappointed to see that the hotel had not kept up the terrific standard we had enjoyed BUT we did find out that there were a few terraces. We used email to make our reservation for 4 nights and asked for a room with a private terrace. When we arrived we had to push a little at the desk to get the terrace but we got it. Room 521. (we wanted the 7th floor because the terraces would have better views). The room was adequate - good bathroom, good closet, dresser, flat screen tv (small), bar fridge, electric kettle and coffee/tea packets, window facing Villa Borghese, terrible bed, airconditioning difficult to adjust, glass doors to terrace (step up). The terrace was awesome - 14' x 20' with a nice patio table and chairs. During our four nights at the Jolly; we would enjoy coffee on our terrace in the morning, a lovely buffet, tour in the morning, enjoy a nice lunch on our terrace, walk again all afternoon then back to the terrace for relaxing before heading out for dinner.
Located near the top of Via Veneto we found it easy to walk to Spanish Steps thru the tunnel, down to Trevi, etc. Sometimes we took a taxi back to the hotel for around 8 Euros. We paid 200 Euros per night - VAT and Breakfast included.
Kathy

I had two nights in the Jolly Hotel and problems first started when I checked in and I could not get the room I wanted and was put in a 'deluxe' room over looking the dlightful Corso Italiano, a very (24 Hour) busy throughfare, which seemed to be used for Italian drivers to test their car horns!!!
The room had barely any room at all, with a desk cramped up against the bed, and internet access was expensive and intermittent on the 5th floor (It was much better on the ground floor in the bar, where I ended up having do my work in a reliable way).
Room service was OK, and food was OK, but I have stayed in better hotels for far less money and I would warn all visitors to be very careful about rates.
This was not by any stretch of the imagination value for money.

Being disinclined to spend a small fortune on a Rome hotel - Holy Week prices seem particularly steep - we decided to brave the Jolly Hotel Vittorio Veneto, despite some very negative reviews on this website.

What an excellent choice this turned out to be. For €185 per night - a steal by Roman standards - we had a large, well-appointed room, with a fantastic roof terrace overlooking the Borghese Gardens, and an excellent view of St Peter's in the distance. The bathroom was perfectly adequate, and came complete with a decent length bath - as opposed to merely a shower. Everything was spotlessly clean.

Breakfast - served in the slightly 70s feeling ground floor restaurant - was included in the price. This consisted of a buffet, with a choice of the usual ham, salami, cheese etc, bacon and eggs, and a range of other goodies. Enough to stock up for the day if need be.

The service was perfectly pleasant and efficient. We also used the hotel's car to the airport - slightly more than the fixed price taxi fare (although arguably this does not apply since the hotel is just outside the walls of Rome) but a whole lot pleasanter.

The location of the hotel is superb - if you like this end of Rome, that is. It is a short walk to the Spanish Steps and the Via Veneto (a stone's throw from Harry's Bar), just opposite the entrance to the Borghese Gardens, and pretty close to the best (in my view) collection in Rome, namely the Villa Borghese.

Altogether, highly recommended.

We only stayed at the hotel one night. Our stay there was booked by the cruise line. When we read reviews on the hotel, we were a little concerned about what to expect as most reviews we read seemed to be average at best.

However, all four in our party agreed that the hotel was decent and clean and not as bad as some of the reviews we read. As regular travelers, we want reasonable and decent accomodations at a reasonable price. We geverally don't book top quality accomodations as we spend little time at the hotel and only use it as a base during our trips.

The documents provided to us lists it as a 4 star hotel which in the US means upscale. In Europe, it means average as I would say it was comparable to any large chain mid scale hotel in the United States that would cost between $70-$100 per night depending on location (obviously, more money in prime locations). However, the room was clean, decent and equipped with the essentials. It was also very close to the park and local attractions. Even if we were staying longer, it would have met our expectations and we were satisfied with it.

Our luggage was lost by the airline.The hotel obviously had no connection to our lost luggage, so they were not willing to offer any help in that department which is fully understandable. I certainly did not expect them to track my luggage, however, when I asked for a phone book to call the airline , any phone numbers they might be aware of or for help with getting an outside line to make calls (which I was charged for), the front desk offered no help and more or less ignored me and point blank said "not our problem." Again, I was not asking them to track it, just help with finding a phone book or numbers since this appears to be a frequent occurence. Numerous others that were in the hotel and on the same cruise experienced lost luggage.

In my opinion, the level of customer service in the United States is definitely higher. Not just in the hotels, but all around. I would probably have given a higher rating if even the minimal amount of help or advice was offered.