This is a 5 star hotel in every way. My husband and I had the wonderful experience of being guests at the Crowne Plaza Rome-St. Peter's for two evenings this May. From the moment we walked into the lobby; we knew we had made the correct choice in a hotel. Besides having an immaculately clean, spacious, tastefully appointed and comfortable room -- the grounds are just beautiful groomed. The staff was helpful and eager to suggest places of interest and things to do while in Rome. The hotel provides a free shuttle service that runs back and forth to town several times a day. What we saved in taxi fares we able to to extend as a tip to the shuttle driver, who was genuinely appreciative to receive. ( We have found in past at other hotels; drivers acted as if they hated people -- they could not smile or speak to the guests.) Not that way at the Crowne Plaza !
As for Front Office staff - they are just the best. I want to especially make mention of Simonetta Bogudi. This woman is amazing, when I first met her -- she had been busy filling guests requests and reservations. When it was my turn --- she greeted me in a very professional and kind manner. Which would be difficult for many other hotel front staff -- the three guests before me in line were rude and very demanding. She did not let them affect her -- you would have thought I was her first guest that day. She was so calm and greeted me with kindess and respect. The Crowne Plaza will be our only choice hotel in the future; and meeting Simonetta played a hugh factor in that decision. We were so impressed that we will be returning for five evenings this month; and back again mid November for about week. Everyone was so kind, we are looking forward to our next stay. The Crowne Plaza will have our business forever !! We have recommended your hotel to others and a couple we told about you just ended a weekend stay on May 22. They thanked us and said if they ever find themselves in Rome again -- you will be their hotel also. Keep up the great job ! Sincerely, Gwyndalyn Cinaglia, from Crisfield, Maryland, USA

Comparing to Rome's overpriced hotels, I recommend this hotel. It is clean and nice, and it is amazing to relax at the indoor pool and health club after a long day of sight seeing in Rome, (it closes a bit early though 9 PM). No idea about the outdoor pool because I went in winter.

Two bad things: First of all, the hotel is a little far to the city center. Do NOT take taxi it is too expensive. The bus to Vatican pass just next to the hotel and from there you can easily go the city center or take the amazing tour buses which go through Rome's attraction for 16 Euros. However, I don't think the bus services are available at night. The hotel free shuttles stops some where in the city that is not close at all to the city center, we used it at got lost, I prefer the public buses.

The other bad thing is that even though we made a reservation through the hotel's website, they needed 30 minutes to find our reservation !!!???!!

In summary, personally I would stay again in this hotel despite its far location from city center for its cleanness and health club and spa, rather than paying the same money for a 3 star dirty hotel in city center.

we reserved room with balcony but received on the undergr foor without it
very goo reception smiling and fast
hooskeeping make minimum service..i never see such laizy service before
good breakfast but no big choice... quality of food medium
cofee s bad.
good location, good- free parking
very noicy morning time...i heared voice from other room their wack up call etc

Ending a Smithsonian Tour at the Crowne Plaza, Rome-St Peters, my colleague and I extended our trip to enjoy Rome. The hotel personnel were accommodating in acquiring reservations for the Borghese Museum, and assisting us in our travel plans to Bologna. They welcomed us on our return. The breakfast buffet was extraordinary, the staff friendly and helpful...having the Times newspaper for us each morning was a real treat!!!