My friend and I booked this htl well in advance in order to attend the Fitness Festival in May after being in Rimini a few days earlier. When we arrived to Florence it so appeared that the festival had already been held a week earlier! We arrived May 19th and the reseption guy was extremelly helpful -he even telephoned friends to find out more information about the festival (dates, location etc)! I asked if we could stay just the first night and cancel the rest ( 4 nights), as we had arrived for nothing practically. Of course he couldn´t make up the decision so he gave us the assisting manager´s name who would be working the next morning (Govanni).
The next morning I told Govanni about our mistake in dates and he was extremelly helpful in making sure we could cancel our other nights free of charge. He and I called the hotel reservation company (hotels.com ...) to make sure that it was OK. Govanni promised us a cancellation free of charges, so did the reservation company! Then we went back to Rimini for the rest of our stay.
I have not received a refund yet ( been 1,5 weeks now) and shall e-mail the reservations company soon, if it does not show up.
I must say that the service I received from the reseptionist ( a very nice guy) and from Govanni was absoloutely PERFECT!! They both where genuin and really wanted to serve!
The hotel is located right next to the main railway station and the shopping area is very close by. Excellent location, clean hotel.
Thaks Delle Nazioni!
Regards, Sari from Finland
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video


