We just got back from our honeymoon and had a great time at the hotel. We stayed at this hotel for 8 days / 7 nights and our room was located on the 3rd floor. I would have given this a 5 but we had several issues.
Let me start off with the good news. The hotel is literally near the Trevi Fountain... about a 30 second walk. You cannot hear all the noise from the crowds which is great. This is pretty much walking distance from all the site seeing monuments except for The Vatican (which we took the Metro). The hotel was up to date and sort of trendy. The concierge, registration, and bellmen were very nice and helpful. The rooms were always clean and tidy. The A/C worked but we kept it off since it was cooler at nights and we always kept the drapes closed. We only used the free continental breakfast twice. The eggs and bacon reminded me of a Las Vegas hotel buffet. Don't know if you want to count that as good or bad.
Now for the bad news. We had 2 issues: the noise in the morning and our "mysterious" disappearing clothes.
In the morning around 9am, you can hear housekeeping moving the furniture around everyday like clock-work. It's the same noise you hear when you move a wooden chair across a wooden floor with the vibration. Well, that kept us up since we were still jet-lagged.
The second issue was on our 7th day there. We got back from shopping near the Spanish Steps and realized that ALL of our personal stuff on the desk has been rearranged. Not a big deal but after 6 days of not moving our personal items around, this day was different. My Timothy Ferris book was now on the nightstand table instead of the main desk (remember it hasn't moved in 6 days from the desk). Our dirty clothes were moved around (we had stacked them in piles) and my wife's shoes / slippers were rearranged... except for her Nike shoes (the ones that has 4 springs on the heel). We literally found them behind the drapes we never opened. Her Nike's were originally with all her shoes and slippers. That was not all... When we got back to LA on Wednesday, we wanted to separate the clothes for laundry and noticed that her Banana Republic skirt was missing. We always make it a habit to comb through the room when we leave any hotel room and we obviously combed through this room since we do live 6000+ miles away. We called the hotel (an international call, no 800#) at 12pm PST Thurs (which was 9pm Thurs in Rome) to let them know that we "left a skirt in our room" and they said to call back tomorrow morning. I called back at 11pm PST (which was 8am Friday) and the receptionist said he will find out with housekeeping and to call back in 30 minutes. My 3rd call back just told me that housekeeping found "nothing". This hotel is managed by ReMar Hotel and I tried to file a complaint but nothing was on their website except for the hotel's information. That won't do anything for us.
All in all, the hotel deserved a 5 for its location, 4 for their concierge, registration, and bellmen, and a 0 for their housekeeping. We're just glad that all of our valuables were put in our in-room safe and nothing else was taken. For being a 4 star hotel, I would have thought this kind of thing wouldn't happen.
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