The room level was standard. Although it was clean, it was incredibly small and claustrophobic. The weather was nice, but you could not leave your window open because of the loud traffic noise. Amazingly enough, it had nowhere to store your clothes - not a dresser drawer to be found, only a very small, hard to access closed with a limited number of hangers. The hotel did not have an iron for guests to use, forcing me to use their laundry service to have two skirts and a blouse pressed at at cost of 16.50 euro. The staff were in general cold at best, rude at worst. The food was extremely marginal. Breakfast every single day was snotty eggs and extremely undercooked bacon. Dinner every night was a pasta, and most times, a mystery meat served lukewarm at best. From night to night they could not agree on whether or not coffe was at an extra charge or not. Members of our party were the victim of a bait and switch when they ordered two bottles of Chianti which were listed on the menu at 12 euro. When they received the bill, they were charged 20 euro. The kitchen manager said they were out of the wine which was ordered so they substituted without approval from the patron. They refused to adjust the bill. We sincerely feel that because so many tour groups stay there, they really have no incentive to make you happy - what the heck, another group is coming right behind you. I would not recommend this hotel to my friends.
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