We made a reservation 2 months in advance.
Upon arrival, at 21.00 PM, the desk clerk told us that, due to technical problems, the room was not available and we had to move to another hotel.
This was clearly not true, since rooms are not unavailable due to technical problems. Another couple was told the same, which I found highly suspicious. What technicality could it be, and in at least two rooms ? No answers of course. The truth is this hotel overbooks continuously and dumps the less paying guests at the last instant. It is a habit one can encounter in major city's. But the lying makes it such a poor performance. Do they think your stupid or so ? And why not call in advance ? Because that would give the guest the possibily to go elsewere. Now, a befriended hotel picks up the stressed guests, and probably pays for it too.
The hotel staff seemed not in the leasted interested in our troubles, it is a daily routine it appears.
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