Upon arrival at the hotel the reception staff were very helpful but
the service from the bar and restaurant staff was to say the least
appalling they gave the impression that they really did not want to be bothered by quests. The kitchen was in clear view of the restaurant via a glass wall it was interesting to see the chief smoking whilst cooking!! and the quests having to wait whilst the waiters finished on their mobile phones. We found the service to be a little too relaxed. We stood at the bar and waited for 9 mintues whilst the barman made himself a coffee. The hotel was tidy but dirty it needs a spring clean, the windows, mirrors and curtains are dusty. The hotel is a long way from the main drag on top of a hill. We only had to stay 3 nights if our visit had been longer we certainly would have changed hotels. This hotel
is firmly a basic 2 star hotel. Maybe the restaurant/bar staff could
use the training advice of the reception staff. Overall not a pleasant stay.

It claims to be a 4-star hotel but gives the service of a 2-star.
The carpets were torn in the hallways, the wallpaper was coming out in some places, the staff was unfriendly - to give a few instances of the service. The television remote in our room was not working - they sent a repairman who fiddled with it for a few minutes and finally claimed it cannot be solved. To top it, there was no internet room/cyber cafe in the hotel.
Thankfully enough, we were out the whole day - otherwise the torment would have been more.
I recommend other genuine 4-star hotels.

We just came back from Rome after 3 days of stay from 4/1 to 4/3. I should have listened to fellow reviewers. Please do not waste your time and money on this hotel.
Getting in and out of this hotel was a nightmare. From Termini station, we had to take Metro B line and waited for 246/247 bus. Please get off Cornelia station not Eur Aurelia station. We then had to walk up the hill. On second day, the shuttle bus did not even showed up @8 pm run. Plus, 2 out of 3 wake up call did not come on time.

Please spend extra few dollars to find the ones closer to the center.

OK so my friends and i booked this hotel because expeida gave a great deal and on the map it looked VERY close to the vatican....
Lets start that there is NO shuttle that picks you up. I requested that and got a privet car that cost me $70 euro from the airport to hotel. (if you get a cab...its like between $30-$40 euro for the ride from the airport 2 the hotel)
OK fine...so we get in and they give us keys and a map and tell us the bus is here, the train is here, but you are better off with taxi's, they r reliable. OOOK>.so like a million dollars later after taking taxi's everywere.... (ALSO>..we asked for a taxi the second night and as one pulls up to let some other guests out and we try to get in..the reception girl comes running out and tells us we have 2 wait for the taxi SHE called...and for that taxi to basically..SCRAM..how professional)
then as we r checkin in, they tell us...basically they r going to move us after the 2nd night 2 thier other hotel...wow, THANKS. they try 2 win you over with a "free breakfast" but we left so early in the a.m....it wasnt worth it.
THe rooms are sooo old!! the bed is SOOO hard!! my tv didnt work (no batteries in remote) the a.c was broke, no shower door, not enough light anywere in the room. My friends had the same problems with thier rooms.
then they moved us to thier OTHER location...Palazzo Carpegnia...which we thought would b just as bad....WRONG..its WONDERFUL! wish i was bumped here since day one...brand new everything in the rooms!!! such a pleasure...STILL TO FAR FROM EVERYTHING U WANT TO SEE IN ROME! but u are at least on a main road where u can grab food or a taxi or the bus.
so good luck...i would skip this hotel in a heartbeat and spend a litttle extra to get a higher class hotel somwere near the center of rome (by the coloseum would b best)