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“Hasnt renewed since the 70's ...” 2 of 5 stars
Review of Sheraton Roma Hotel & Conference Center

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Sheraton Roma Hotel & Conference Center
4.0 of 5 Hotel   |   Viale Del Pattinaggio 100, 00144 Rome, Italy (Ostiense)   |  
Hotel amenities
Ranked #607 of 1,263 Hotels in Rome
Madrid, Spain
Top Contributor
86 reviews 86 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
“Hasnt renewed since the 70's ...”
2 of 5 stars Reviewed March 25, 2013 via mobile

Im a frequent traveller and always i tend to take international chains since they normally ensure a minimum quality. This was not the case with Sheraton in Rome, really old fashioned hotel, i could not believe it when i saw the room furniture in the room ... Really uncomfortable ( specially the beds) and old fashioned. The frigo bar was not in its place, tv signal not working properly for many channels, no ironing... And a very expensive room service !

Its convenient if you need to work in EUR but i really dont recomend this hotel. Needs to be renewed asap

  • Stayed March 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this review, March 27, 2013
Dear DiegoF,

Thank you for your review. We regret to learn that your recent stay with us did not live up to your expectations - the maintenance problems you encountered in your room do not reflect the level of service we strive to deliver. We are also disappointed to hear that you found the bed uncomfortable, the Sweet Sleeper bed is a symbol for Sheraton and a standard we cannot afford to fall down on, and we are sorry that this affected your stay.
We are in the process of refurbishing the majority of our guestrooms and hope you will allow us the chance to welcome you back and let you experience one of our newly renovated rooms. Please rest assured we will do our utmost to better meet your expectations next time.

Warm regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Sheraton Roma Hotel & Conference Center

Address: Viale Del Pattinaggio 100, 00144 Rome, Italy
Location: Italy > Lazio > Rome > Ostiense
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#232 Luxury Hotel in Rome
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Roma Hotel & Conference Center 4*
Number of rooms: 640
Official Description (provided by the hotel):
Iconic and charismatic, Sheraton Roma is a landmark of the EUR district since 1983: a urban resort combining high quality service and modern facilities.Sink into the cozy comfort and get a good night sleep at one of 640 rooms and suites ranging from Classic to Superior, Club and Suites, equipped with the celebrated Sheraton Sweet Sleeper Bed ™ - featuring luxurious sheets, deluxe duvet, and a selection of feather down and hypoallergenic pillows and a custom mattress.Upgrade your holiday and stay at a spacious and renovated Club Room with access the Club Lounge, a sophisticated meeting place. Whether you prefer the comfort of its homely living area or the astonishing views and the green scenery from its outdoor solarium, experience its unique Signature Moments throughout the day. From breakfast to Spritz, Prosecco Time or Afternoon Snacks, feel pampered and cared for with private check-in, personalized service, free WiFi, international newspapers and a select ambiance. Enjoy the sun by the poolside with family and friend and taste the very best of Italian Cuisine at AQVI restaurant and bar, a gourmet experience with local products and specialties from Lazio Region and taste and compare world renowned wines at the Social Hour in the afternoons, or find your favorite one in our Wines of The World menu. Delight in a exquisite cocktail and listen to the live entertainment every night.For the health conscious, pick your daily meals from a varied selection of dishes Color Your Plate™ and exercise at the tennis court, green jogging path or the CORE Performance Fitness Center – opened 24/7 for your comfort.Visit the city center by metro – a 10 minute walk to the EUR Magliana Metro Station, by our own bus service, by taxi or by car – the hotel is located 5 km from the GRA Orbital Road. Arrive and depart Rome within 20 minutes from both Fiumicino and Ciampino Airport. ... more   less 
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Also Known As:
Sheraton Roma Hotel And Conference Center
Sheraton Roma Hotel Rome
Sheraton Rome
Rome Sheraton

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