My first encounter with this hotel was through its website where it showed decent photos of the hotel & room with a good description of its surrounding sites. Furthermore, it listed itself as a 4 star international hotel. As the price was reasonable (not cheap), I decided to give it a go.
As I got there, the experience was far from 4 stars. The staff was rude when I asked for directions on how to get around in Rome, stating they had better things to do and just pointed me to a map. When I asked how frequent its complimentary shuttle bus to the train station was, rather than telling me the time - they proceeded telling me off as the information was already listed on their board - which was covered with so many tour bulletins, it was difficult to spot. Their shuttle bus times only runs about 5 times a day - the last being at 5ish pm. In summer, the sun sets past 9.30pm so going back to the hotel where there is nothing to do, seem pointless. However, it is a tiring 20mins walk back from the train station to the hotel.
When I asked for additional towels, I was subjected to an interrogation as to why I needed them - the reason - the bathroom is so badly designed that it floods! When I explained my situation, they reluctantly handed me an additional rag - which was the towel.
It was a horrible, nightmares experience staying in this hotel. Do not stay in this place unless you are desperate – and even then, surely you can find something better.