I chose this hotel after reading all the glowing reviews. Maybe I was expecting too much, but my husband & I were somewhat disappointed. Our deluxe room was attractive - although the mattress & the pillows were hard as rocks. Breakfast was good - but very pricey at 30 euros.
I asked the concierge to book our appointment time at the Villa Borghese and listened as he picked up the phone & booked it. When we showed up at our appointed time, they had no record of our name or our confirmation number. In fact, we were told that the confirmation number was from May, 2009 (we were there in June). They took pity on us & let us in but obviously something strange had happened!
We'll stay somewhere else on our next trip.
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