We booked the hotel through our travel agent so we did not have any advance knowledge of this establishment. As most hotels the concierge hit us up as soon as we hit the counter for tours. I don't mind that because its usually a win win, they get a piece of the business and you get a tour from a reputable provider. However, in this instance we were sold a private Vatican tour where everything was supposedly included but as we soon found out it was not. When the dispute came between me and the tour operator the concierge stood in front of me and did not own up to what he had stated the tour would be. Secondly, having an inclination as to what type of guy this was I paid my tour bill in cash t the concierge, I included an extra 20 Euro on purpose and re-asked if this amount was correct after he counted it. He smiled and said this was correct change. I kindly told him the extra was his tip. Small price to pay to know the character of the people you are dealing with. In short, the hotel is very nice with a great location. However, I just cant give a good review when you can't trust the staff a what they tell you. As out of towners, we rely on them for good information, at least I think its their job to do so
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