This was by far the most disappointing place in Italy. We travelled to Italy 7 times over the last 3 years , each time staying 2-4 weeks. Always passing by Rome for at least 3 evenings. My favorite area is Villa Borghese , and every time we like to try new hotels. This time choose Hotel Splendide. The first room they showed us was dirty and very worn out. The second room had an huge smell of moisture coming from the very worn carpet. These were unacceptable and we asked to show us other rooms. They sowed us a room that was acceptable , as we're were walking around my wife noticed bugs in the washroom and my 10 year old son picked up a large piece of broken glass on the floor. I can't believe that they can call themselves a 5star hotel , what a
scam !!!!! We advised the hotel that we found their property unacceptable in cleanliness , room quality and sure SAFETY. We lost complete distrust in the hotel and could not take a chance in staying there. My family's safety is not negotiable. The person showing us the rooms totally understood , and I questioned him if this was him traveling with his family would he stay here. He agreed and and even helped me to find another hotel close by.
Now the hotel wants to charge us for the 2 evenings !!!!!!!!
I spoke with the manager of the hotel , he was very totally evasive , i had a very untrusting feeling speaking with him he was also and totally uninterested in my comments , i just couldn't believe his reaction , said no one ever complained about the hotel. When I returned home I looked on line for comments about the property , well I was not surprised many people spoke about the staff being thieves and things mysteriously disappearing from rooms , most people had negative things to say about the hotel. SHAME ON ME for not doing proper research prior.
Do NOT , NOT stay there !!!!!!!!!!!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- A jewel of elegance in the heart of the city, recently restored from a palace dating from 1890 and walking distance from the Spanish Steps and the Via Veneto area. ... more less
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- Also Known As:
- Splendide Royal Hotel Rome
- Splendide Royal Rome