My husband is a total hotel snob so we researched a great deal before finally selecting this hotel for our trip to Rome. We booked a superior suite which was very nice and roomy especially by european standards. We had a corner room on the 5th floor with one and a half baths, a large sitting room, smallish bedroom and a beautiful terrace. We also booked a Superior Room for our daughter (27 yrs)and son (25 yrs) to share being very specific in requesting the room be near us (at least on our floor) with twin beds.
We were quite surprised to find the room they reserved for our daughter and son (next to ours) had a double bed which obviously wouldn't work. Although they did accomodate our top priority by moving them to a room with twin beds it was on the first floor requiring a completely different elevator. Not a big problem since they are certainly old enough, but an inconvenience and disappointment for us considering we booked many months in advance and were assured this wouldn't be a problem.
We did have a thermostat in our room (a requirement for us), but it could only be turned down to a set number. Unfortunately, the bedroom never got cool enough for either of us to sleep comfortably. We spoke to the management and they said they would have someone look into it, but the situation never improved. I believe there isn't any way to fix it unless they changed the set number on the thermostat.
When we first booked the trip we were told breakfast was not included (not even continental at 23 euro/person) which was surprising since we were spending quite a bit on the room ($2,863 euro for 3 nights) and it seems to be fairly common with most european hotels. However, we figured it would be worth it because we liked the location of this hotel among other things. In the end we changed our dates (staying one night less) and for some reason breakfast was included this time around. The food was not very good. I was very happy we weren't paying extra for it as my son and I only ate fruit and my husband had the cereal with milk served at room temperature each morning. My daughter did eat the "eggs," but the color and texture were very unusual. I would be surprised if they were real eggs.
We ate dinner at the rooftop restuarant one night and my daughter was the only one satisfied with her meal (the duck) due to extremely small portions and food quality. Prices were definitely high, which we would be fine paying if we enjoyed our meals, but that wasn't the case. Definitely do not recommend eating there.
The final issue I had with the hotel was more my problem, but I was disappointed and surprised with the response or lack of response from management. I had the unfortunate experience of leaving our room safe open by mistake. I hit the code, but forgot to hit "lock" and rushed out without checking to be certain the door was locked. Shame on me!
We returned to our room after being out all day to find the safe door wide open and 2,000 euro missing. We had only arrived the day before with 8,000 euro so we were certain of how much money we brought and spent. Regardless, we retraced our steps over and over to be sure before talking with management. I know it says the hotel is not responsible for lost/stolen valuables, but I guess I just expected more of a high quality hotel. They told us they would review film outside our door to see who had come in our room, but it was clear the only person was the chambermaid who had reported the door open. When asked by management her response was "why would I tell you the door was open if I took the money." Telling them the door was found open certainly doesn't guarantee she didn't take it.
I certainly didn't expect them to simply take my word for this and reimburse me, but I had hoped for something, maybe a slight discount off our room or just something to help relieve the awful feeling in my gut for being so careless! Again, I accept responsibility for this and know it is not the responsibility of the hotel yet something small might have helped me feel better. Instead, they simply ignored it after asking the chambermaid about it.
Bottom line - location - excellent. Close to Trevi Fountain, Spanish Steps and other attractions. Staff and rooms - adequate, but not great. Food - total disappointment. Room temperature - poor. I know I will not stay here when I return to Rome again.