We stayed at the Sofitel Roma for three days in May 2009 as the starting leg of our honeymoon. The staff was very friendly to greet us and was great at helping us with directions and recomendations. The room was decorated nicely and was unique as it was at the end of the building with windows on three sides.
There is a beautiful roof top deck at the hotel with a bar / restaurant. The views are great and it is lovely at night. However.....the cost of the food and drink was crazy expensive. We ordered two ice tea's (non alcoholic) and received two small glasses of watered down iced tea. We were shocked when we got the bill and the ice tea was 10 euro each!!! We paid almost $25 for two glasses of iced tea. We had the bill doubled checked and were told that was infact the price. We had a similar issue with a 15 euro gelato. Be sure to check the prices before you order. The view is nice, but not worth it at that price.

It's a 5-star Sofitel in a turn of the century building – pretty much as you’d hope and expect. I personally loved the location: near the park, Spanish Steps, and Via Veneto and a 10 minute stroll to the old town. The building façade is spectacular. The lobby area is a little disappointing but the much heralded roof terrace is in fact stunning – great view and a unique and wonderful place to watch the sun set on Rome - though €10 for a beer or double espresso detracts just a little from the full enjoyment of it.
Rooms are good, if unspectacular and of fairly modest proportions. Of particular note, though, are the beds which are absolutely top notch.
Service was solid. When I arrived they didn’t have my reservation, but took it in stride, gave us a room and was happy to sort the details out later.
We booked at the very last minute, so enjoyed a steeply discounted price. If I paid the publish rates I ran across, the “value” rating would have been even lower. In short, a very nice indulgence in Rome – comfortable, great location and an easy hotel to enjoy. Just not particularly memorable.

We booked two rooms at this hotel from Dec 20 - Dec 25 2007. Our choice was based on the TripAdvisor Luxury Hotel reviews. I have stayed at Novotels in Canada, and really wanted to try the Sofitel.

The hotel is located near the Spanish Steps (5-10 minute walk). There are many excellent, albeit expensive, restaurants in the vicinity.

The hotel itself exhudes class. The rooms are very well appointed, and feel luxurious without being overdone. The bathrooms are amongst the nicest I have ever seen. Breakfast, which was included, was very average - definitely not worth the 12 or 13 euros it is advertised at. The rooftop view from this hotel is just amazing, particularly at night. if you do stay at this hotel, definitely check out the roof.

However, it was the staff that really really impressed me. I stayed at the hotel over a year ago, but I still remember the staff. They were just amazing. They were very welcoming, and took great pride in their jobs and cities. They was a genuine air of cheerfulness about them, which was quite refreshing after the politely distant attitude that most hotel staff seem to adopt around the world. The doorman was an absolute gem - informative, helpful, and courteous, without being overbearing.

Rome itself is a wonderful city. I nearly ruined my trip by forgetting an important item in the cab that took me to the airport. I called the hotel to request their help, and sure enough, they traced the cab and had my item returned in 20 minutes. Top class service.

We recently had reservations at the Sofitel Rome for a five day stay during May. The location seemed perfect ( Via Veneto ) and the pictures on the website were beautiful. Upon check-in, we knew that it was doubtful that we would stay. The staff at the front desk were very welcoming and professional. The room however did not meet the promise of the pictures on the website. It was very worn, small and most important unbearably hot. Not warm but very very hot. The room had to be at least 85 degrees. I can not imagine anyone staying at the hotel in any warm month. The bed was beyond hard and uncomfortable. Friends who had previously stayed at the Sofitel tried to discourage us from staying there but we thought they were being a little to unreasonable. They weren't. It would be impossible to sleep with that bed. When we went down to the front desk, again they tried to be helpful and accomadating but when the air-conditioning system is grossly inadaqute and the hotel in desperarte need of an upgrade, their options are limited. They offered to change rooms but were honest in acknowleging that all the rooms would be the same throughout the hotel. Again, the staff tried to be helpful but there was only so much that could be done. We were very happy with the newer hotal right up the street. It was everything we hoped the Sofitel would be