Stayed at the Boscolo Palace in Rome last week on a family vacation. Checked in for two nights and left after one because the rooms were tired, musty, not very clean and the bathrooms were very grotty. The hotel looks truly 5 star on their website and this is completely misleading. We stayed at the Westin Excelsior the second night, more expensive but a much much better experience. I would not recommend the Boscolo Palace to anyone.

Overrated, expensive, rooms smelled, beds were terrible. Breakfast buffet was awful.

I only stayed one night because i arrived late in the day.

Further, they promised a refund, in writing, but despite multiple follow ups, have not honored their commitment.

Excellent location - just down the hill and round the corner to the Hop on, Hop off bus (which took you around all the tourist attractions for 18 euros per day), and next door to the Hard Rock cafe. Buffet breakfast a bit limited and repetative. No curtain on shower therefore we soaked the bathroom floor all the time. No tea & coffee in room. Hotel was clean and the decor was very interesting. The staff were very friendly and helpful. Would recommend this hotel to others.

I stayed at the "Grand Palace" for one night in October with a group of my colleagues. We had been very impressed with the Hotel's website and we weren't disappointed when we arrived as the reception and surrounding rooms seemed very oppulant and pleasant.

The problems started in the rooms. I had to complain as my bedlinen was soiled and quite obviously had not been changed from the night before. The staff were reluctant to change the linen and made me feel as though I was being unreasonable. In addition the showers were appalling, the water was never a constant temperature and quickly changed from tepid, to scalding hot to freezing cold. If you do plan to stay here it may be a good idea if you request a room with a bath to avoid this problem.

The food in the morning was not of a high standard and we ended up going elsewhere for breakfast.

I beleive that any visitors to Rome would find better value elsewhere as this hotel was unnecessarily expensive and not as ideally located for sightseeing as its website may suggest.