I stayed at the "Grand Palace" for one night in October with a group of my colleagues. We had been very impressed with the Hotel's website and we weren't disappointed when we arrived as the reception and surrounding rooms seemed very oppulant and pleasant.

The problems started in the rooms. I had to complain as my bedlinen was soiled and quite obviously had not been changed from the night before. The staff were reluctant to change the linen and made me feel as though I was being unreasonable. In addition the showers were appalling, the water was never a constant temperature and quickly changed from tepid, to scalding hot to freezing cold. If you do plan to stay here it may be a good idea if you request a room with a bath to avoid this problem.

The food in the morning was not of a high standard and we ended up going elsewhere for breakfast.

I beleive that any visitors to Rome would find better value elsewhere as this hotel was unnecessarily expensive and not as ideally located for sightseeing as its website may suggest.

22nd May 2008.

We have just spent a fabulous three days at this Hotel. Everything about it was wonderful.

The staff were attentive.

The breakfast was a treat each morning.

Our room was luxury. We would stay here again and highly recommnd it.

KH Bristol UK

I was taken here for my Birthday, the problem is that in Rome the Hotel rooms are smaller & more expensive than other capital cities. Now...................we understand that BUT there is an arrogance in this Hotel especially from the reception team that they are doing you a favour letting you stay here. The Hotel is beautiful, historic & in a great location, but you must remember that in these old Hotels a great number of rooms are in the attics, facing brick walls & back yards etc. So here it really is a question of you get what you pay for. The service is average at great service prices and the Restaurant whilst we were there was empty..........mmmm. I wonder why- because there are a huge number of quality restaurants in Rome without wasting money on this one.
If you are going, then upgrade, upgrade, upgrade, you will get a view, a big room & a very very big bill!

The staff are, in my opinion, hateful! I have never been treated with such non-caring before. And for the price! This place is terrible. When I asked the concierge for a good restaurant, he reached under the desk to grab one of a stack of post cards (which should have been a clue) to a restaurant that was pathetic.

The rooms are shabby and dirty.

Avoid this place!