For the price of this hotel, you would expect wonderful rooms, wonderful service and staff that will go out of thier way to make you stay as pleasant and simple as possible. Unfortunately, our experience was not outstanding. The rooms were in a loft area of the hotel with slanted ceilings and no balconies, the front desk (specifically Paulo) was unable to change our transfer to the airport when requested and the hotel gave the transfer driver the wrong hotel address.
The staff in the restaurant were very helpful, the other staff were helpful but we left with a very poor opinion of the experience.For this type of price range, the experience was simply unacceptable. As a platinum member of Marriott's rewards program, I expect much more from a property of this level.
Alan H and Family
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- Also Known As:
- Boscolo Palace Roma Hotel Rome
- Boscolo Grand Palace Rome
- Hotel Boscolo Grand Palace