In all aspects this hotel did not live up to it's higher end rating. The service was mediocre with the staff not seeming to care about your needs at all. The rooms and bathrooms are quite dated and aged. The bed and pillows are horribly uncomfortable. The shuttle service is poorly organized and drops you off at a location quite far from the Spanish steps and not close to any major attractions. Also, the restaurant is small and overpriced for the quality of food and service and there is no free WIFI access. The most inconvenient and disappointing feature of the hotel is its location. It is situated in a residential area and is not close to any restaurants or sites and there is limited transportation available, so you are forced to rely on expensive taxis or the inconvenient shuttle. Overall this hotel tainted our experience of Rome and we would not return.

We stayed for 3 nights in this luxury hotel in a suburb of Rome. It was very nicely decorated and really felt 4*. The people were very friendly and helpful - nothing was too much trouble. Lovely breakfasts. Linen sheets, tons of towels, super clean. It is out of the way though and the shuttle is limited - they really need to run it far more often and drop guests off in a more convenient place - please take note hotel manager - this would make all the difference! The only other thing you could do to improve matters is get rid of the super-hard beds! Both my husband and I ended up with backache and all the hotel could do was offer an extra blanket. So we slept on the rollaway/sofabed while our 9 and 6 year olds slept on the big bed. The reason I wouldn't recommend it is that the most basic thing any hotel should offer is a decent nights sleep and we didn't get that because of the hard beds.

This hotel is just a tiny bit off the beaten track - but not to worry - we loved this place, quiet residential neighborhood, nice little restaurants just around the corner, hotel shuttle will take you the 5 minute ride to and back from the center of the city, fantastic breakfast - with Prosecco!!! Staff very friendly, helpful. Would definitely go back to this hotel

If you don't mind being a little out of the hot spots then this hotel is excellent value. Service and breakfast were great. Rooms were spacious and spotless. Would definately return. If I had one complaint it is that they should run the shuttle more frequently as the drop off spot is less than 10 mins from the hotel.