We stayed at this hotel for 3 nights on the last part of our honeymoon. We arrived and were not well greeted. When we got to our room it was discovered that it was not cleaned yet and it was about 3pm. We went down in the garden bar for an hour and had drinks and waited. After an hour, we went back up to the room, and found it was still not cleaned. We waited another half hour for the room to be ready.
We stayed in a standard room which i would not recommend getting. It was very very tiny with no view at all except trash down below. We were told it could not be switched. After staying in two great hotel rooms previously on our honeymoon we were a little let down.
The hotel garden bar is very nice, but very expensive. We stayed in Capri and Sorrento previously and the drinks at their hotels were much cheaper. I paid 5 euros for a tiny glass of Coke that wouldnt even amount to a can of soda. It was 7 euros for a tiny glass of limonchello. 15 euros for brunch.
The hotel staff was not as friendly as they were in the previous hotel rooms we stayed in. One night we tried to get a wine bottle opened for us at night so we could have a drink in our room, and we're told that they could not open it for us because their bar was closed, and it was not even 11 at night.
We had lunch one day there and it literally took 45 minutes for the waiter to finally bring us a menu after asking several times. It took another half hour to get our food. There is a difference between laid back, and just plain bad service.
Besides the hotel we loved Rome, we just would not come back to this hotel again! It was out of the way from all the main sites, and the metro closes at 11:30 so you would have to walk all the way back or take a cab. We will be back to Rome, just not to the hotel. Maybe we got it on a bad week, or they thought we looked young... who knows?
