When we arrived Reception staff very unwelcoming, took an age to find our reservation - at least 15 minutes. Just gave us a key, no indication of where lift was, what floor we were on etc.
When we went out the following day and returned to our room at 3.30 p.m. the hotel was locked and we had to bang on the front door to get in!!
Room clean but very small, bathroom very very small, door banged on basin.
We asked Reception to order us a tax for our journey to the airport. Taxi driver seemed to be a "mate" of the Reception staff and not the usual white Rome taxi. After a few minutes we noticed no meter in the taxi and the driver ripped us off charging us 45 euros for a 20 minute journey to the airport then said he had no change when I gave him 50 euros. What a scam.
Good points - room was very clean, bed very comfortable indeed. Shower hot (but tiny), breakfast fairly good, croissants and rolls very fresh and plenty of food available although nothing hot. Breakfast room staff very pleasat and welcoming.
Hotel located near to stop for the open bus tour which was very handy, this is to be recommended if you only have a short stay in Rome - 18 euros for two days and a lot easier on your feet!!
If you are in this area go down Via Merulana about 5 minutes and down a little side street on the right and you will see the sign to Morgana Trattoria. Fabulous, mostly locals eating there. Very very reasonable prices and food cooked to order, don't be in a rush.
Please avoid the Patisserie at the top of Via Merulana - one espresso, one (small) capuccino, two very small cakes - 15 euros!! - the price of two main courses at Morgana Trattoria.
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