I stayed at this hotel in mid-May (room 425) and left unhappy with the experience. On the plus side we enjoyed a decent late meal from room service having arrived late on the first evening and we found the guy who served the food pleasant and welcoming.
On the minus side there were a number of things which left us disappointed (i) our room was damned small and in no way resembled the photos posted on the hotel's own website (our room was tired and old in comparison); (ii) small thing but annoying - our bed had only one thin pillow per person when we got there and I had to call housekeeping for extras - I really would not expect to have to do that in a 300 Euro+ a night hotel; (iii) the swimming pool (a big selling point when booking) was closed until June (why? - the weather was glorious); (iv) the costs of PPV films and Wifi are comically high (22 Euros to watch a film, 17 Euros for 24 hours of wifi access - ludicrous both); and (v) the staff at the front desk and the door were consistently unwelcoming (particularly the older guy on the front desk who could barely manage to speak to us). At no point did we feel like we were getting the sort of service we had paid for.
To me the guest directory best summed up the experience - there isn't room for a section entitled "housekeeping" or a number to call for such issues but there is a detailed section informing you of the hotel's dresscode for the various public areas. I have stayed in a good number of hotels over the years which are, like this, branded as 5 star and in the main have had a great time - this is a sad exception and I would not recommend a stay.
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