My wife booked this hotel for a birthday treat for me, I read the other reviews and I wondered what I was in for!
I only book 4star plus hotels and I have travelled extensively around the world visiting many capital cities and i would return to this hotel , the hotel is in a very good location, walk 8 minutes to Spanish steps , at the bottom of the steps are ALL the maor designer shops, walk to good eateries, if you don't like walking 10 euros will get you to most locations in one of the many white taxis.
Terrace bar does a very good club sandwich, did'nt eat at night, room was very clean and fresh, bed was firm the way a decent bed should be.
Staff were very friendly and helpful,
don't go to the terrace bar for a drinking session unless you have a very thick wallet.
Don't let some of the American reviews put you off this hotel is better than lots of the so called top hotels in Manhatten.
Don't order wine in cafe de paris round the corner , cheapest bottle starts at 60 euros (same bottle 18 euros in Savoy) and staff are ignorant.
Do go to Piaza Narvone , eat in Berninis fab atmosphere, great food ,great people watching , street entertainers etc.