I had the occassion to stay at the Grand Palatino on 2 different occassions in May. I spend 6 months out of the year staying in hotels so I have a good base to judge. The customer service at the front desk was non-existent. There is no warm italian hospitality but rather a front desk staff with a serious attitude problem. They appeared very bothered if you asked them a question and even fought with me about several small items.
I booked 2 different room types and they are vastly different. The executive rooms are on the top floor and they are very nice with turn down service, bathrobes and chocolates on your pillow. There is still car noise from the street but not too bad given the quality of the room. The standard rooms don't look so good and the new style rooms are nice but some are on the first floor literally on the street (no turn down service, no bathrobes) but the double paned windows are nice.
As much as I liked the executive level rooms I don't think it's worth it given how unaccomodating the staff are. OH, beware, 8 euro for wireless internet access! Yikes.
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