So me and my two friends decided to go to Rome for a friends birthday. We chose this hotel after reading the comments on trip advisor. We booked directly with the hotel and chose a triple room. The total tarriff was very good 390 euros for three nights + b/fast.
Location: This is best thing about the hotel by far!! The hotel is less than a minute walk from Roma termini, and it seems as if the whole of Rome revolves around this station. You can catch a bus/train to nearly all places. And all the tour buses also start from the station.
We took a taxi from Ciampino airport to the hotel, this cost 50 euros (with the meter down). However I would strongly recommend saving some money and just taking the coach which runs between the airport and termini (every 1 hour and takes about an hour and costs 4.50 euros).
CHECK IN: Now this is where some of the issues begun. The gent at the desk was very polite and gave us our room cards promtly without much hassle. He then asked us for our passports to take a photocopy. We handed our pasports to a lady on the desk. We waited for a few minutes, expecting her to take a copy and hand us back our pports. After a few minutes, I asked her whether she was finished with them or not, to which she very rudely said 'come and collect them in five minutes'. What made this women think that we'd leave an important document like a passport with a complete stranger in a new country, especially as she could have taken a copy while we were waiting. So we reluctantly left for our room without our passport. My friend then called reception and asked for the pports to be sent to our room. After a few minutes they did which was a huge relief!
ROOM: ALWAYS CHECK YOUR BED SHEETS. When we arrived in our room the sheets were fresh thank God, however during our three night stay our sheets were not changed even once! When we returned to our room after a long day we found our room very clean, however the bed sheets hadn't been changed. I called reception and the man stated 'sheets; one day yes, one day no'. OK fair enough. The next night we checked again and they hadnt been changed, so we called again, this time a different gent says he cant do anything about it but speak to the boss in the morning. Upon checkout I mentioned this to the lady (yes the passport one), she said the boss wasn't here and she couldn't do anything about it neither. I find this absolutely unacceptable. The room itself was good, enough space for three of us and our luggage.
BREAKFAST: Breakfast was BASIC but that didnt bother us, it was the quality of the basic breakfast which was really dissapointing! The bread felt like it had been out for days - it was so crunchy you would'nt have to toast it! The coffees dispensed by the coffee machine were the worst I had ever tasted!. The scrambled eggs looked and tasted disgusting. The only good thing was the salami and the choice of yoghurts.
In summary I would say that the hotel itself is good, the room/bathroom/location are everything a first time visitor to Rome can want. However its the servive and the people's attitude which lets this place down. Would I stay here again? - probably not!
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