This hotel is unbelievable bad. I stayed here for 4 nights in June/2009 (10/06 to 14/06) and I had one of the worst experiences of my life. I am a member of the A-Club (Mercure loyalty program) and that was the reason why I had chosen this one for my stay in Rome, but in no way this hotel is up to the Mercure standard. During my arrival I was offered a non-smoking room with 2 beds (my booking was for a smoking room with a double bed), after some conversations the only helpful person during my whole stay (Alessandro), offered me a second room, which was very small (room 111). To cur a long story short:
a) The bathroom had to be blocked as the shower box would become a swimming pool;
b) Don’t even think about in eating at the hotel, the portions are really small and the prices are really expensive. A baby would be left starving after eating one of them! When I complained to the staff she was really rude. They focus on the problem not on the solution.
c) They serve food in plastic plates and drinks in plastic glasses (Is this the standard for 4 star hotel??? I don’t think so)
d) The breakfast is expensive and all the 4 days lacked food. In one day half of the people in there were waiting for basic stuff, like bread and cheese.
e) Someone placed a “Do Not disturb” in my door and as a result the room was not clean. When I rang reception by the end of the day, I was informed that nothing could be done; that they do not had maids at 7PM. Again 4 stars hotel?????? God help us!
Anyway, stay away from this Hostel, unless you want to have your holidays fulfilled with problems. Find a better place and enjoy Rome.
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