Before going, we knew this hotel was farther out that we had wanted, but let our relatives do the booking. There were issues with the booking process that the hotel told us to "work out between us". We were trying to reserve a room by each couple, but they charged our card with the whole amount. The rooms were on the small side, and even though they advertise airconditioning - it was not on. The option was to hear the loud traffic all night or bear the uncomfortable sleeping temperature in the room. There was not a coffee maker in our room (our traveling companions received one two days into the trip), but it was not a problem - because we were always up early to enjoy the breakfast downstairs. The breakfast presentation and personnel were very good. The front desk personnel were helpful most of the time -sometimes there was noone who spoke english, but understandable. The worst thing that happened - and really soured us on this hotel and its ethics was when our traveling companions returned from their cruise to stay another night (we had already left for home a week earlier), and they were told by the front desk that we had stolen their coffee pot from the room!!! This is unexcusable, and ridiculous... why would anyone from the states want their plastic coffee pot with the foreign adapter!!!! Not to mention the terrible feeling of being accused of such a thing. What a terrible taste this left for us - having been labeled as a "thieves!" We would never take anything that was not ours, and resent very much the distasteful way this happened. Perhaps the hotel would be well-served to check their own employees, or have a better system of accounting when each guest checks out. If anyone should choose to stay at this hotel, I would make sure that you actually have a coffeemaker - or anything else that was supposed to be included in your room, so that it is not left up to the hotel staff to accuse you! Aside from this, which was apparently very hurtful - we loved Rome. I have been there numerous times, and was anxious to show my husband and relatives all that it has to offer. Just be warned, if you stay at the Gambrinus. I would suggest staying near to the heart of the old city, so that you can walk to most of the attractions. The high speed internet, located near the breakfast room, was down most of the time we were there. The restaurant was not open on two of the nights we tried to dine there.
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