Greeted at Reception with the message from the member of staff that our room was a problem but that he had sorted it by moving another guest who had not arrived yet. Seemed strange to tell us about a problem solved that we would not have know existed but we made our way to our room on the 2nd floor (211 I think). It was a tiny double room that was stifling and the air conditioning was clearly not working well. This was by far the smallest hotel room we have ever had and that includes New York. When we complained my wife and I were assured that the air conditioning was centrally controlled and that all rooms were like this. If this was a classic double I would hate to think what a smaller double might be like!. Little space to store clothes and you had to step over your luggage on the floor to move around. Again we were assured this was indeed a classic double room and so turned in for the night. Day staff were far friendlier and when we made the same complaint the following morning we were quickly moved to a bigger room where the air conditioning was also far better. Wi-fi was patchy but better in our second room which was on a higher floor. Customer care in the hotel was mixed though with in general the day staff far friendlier.
The hotel itself is fine if a little in the classic Italian style with strong patterns and colours. The corridors have bold, padded wall coverings which seemed strange and the bar just off Reception never seemed to be open in the 5 days we were there. It is an old building and all areas can feel a little cramped.
Breakfasts though were fine and plentiful with what you might expect - fruit, cereal, cold meats, bacon, scrambled eggs etc. The hotel itself is in a quiet area but walkable to most visitor attractions. We only took the bus to the Vatican but walked it back. Rome is stunning and well worth the visit but I'm not sure I would return to this hotel.
- Official Description (provided by the hotel):
- Located just 15 minutes walking distance from Spanish Steps and Via Veneto, the Hotel Gambrinus is placed in the heart of one of the most distinguished and refined district of Rome. Minutes away from the Termini train station and both line A & B subway stops, the hotel is a short bus ride distance from the most important monuments of the Eternal City such as Colosseum and the Roman Forum, Trevi Fountain, the Pantheon and the Vatican city.As soon as you cross the threshold of this exclusive hotel in Rome you will sense its special atmosphere of warmth and intimacy, relaxation and charm. An atmosphere that makes you feel like at home away from home, where every detail is cared with passion and where guests receive a truly personal attention.A generous buffet breakfast is served every morning in the hotel's stylish dining room that features original stone-works of the 19th century in the vaulted ceilings, and Roman-travertine floors whre you could choose from a huge selection of cereals, bread, pastries, fresh fruit, eggs, cheese, bacon, ham and salami.You will love staying in our tidy, cosy, intimate and fully furnished rooms and suites that are ideal to enjoy relaxing moments after long days walking tours and shopping of this city.A multilingual and young staff, well trained and naturally oriented to the Guest, will be dedicated to satisfying your every need and request, suggesting and booking city tours, tour guides, restaurants, Spa treatments and massages, transfers by car to the airport or to the city and any other service that will make your stay unforgettable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Priceline, Agoda, Despegar.com, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Gambrinus Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.