Stayed for one evening, while in Rome, with two children. Were upgraded to a suite, at no extra charge. Shuttle bus back to the hotel can be a pain. No reason to provide a negative review to this hotel. Would stay there again without hesitation.

We read some great reviews and some terrible reviews before booking and decided to take a chance.
The rooms were great, big for Italy, clean and tidy and had everything you need. The corridors were a little 'tatty' and need to be painted/refurbished. Communal areas were fine also.
The food in the restaurant was great for breakfast but only average for evening meal which we tried once. Other nights we were out in the City or Trastavere.

The best thing about the hotel is that it is out of the city and you can escape to the comfort of the surroundings and a superb well run pool area.
People complain about difficulty in transportation but the hotel supply buses which were perfect for getting you to a metro or tram stop and we used this all the time to good effect.

The staff were fine if you didn't treat them like dirt and if you tried to use a little Italian they loved it. A number of North Americans complained loudly about items which were not really important and I was totally embarassed. If you just get on with your holiday and mould a little the hotel is great.

In between one job in Milan and a new one in Rome, I had to find an apartment for one month which I could also use as a temporary office. Through friends I found this Apartment Hotel located near the Villa Pamphili park, with a nearby bus stop linked to the Vatican with a 10 min. ride. Few apartments, nice furniture, good service, kind owner, internet connection, silent surrounding, acceptable price. I couldn't get a more comfortable accomodation in this chaotic city.

In light of the negative reviews of this hotel, i can somewhat understand what guests are saying, this hotel as well as others in the same hotel chain, do cater to a lot of tour companies, however being on a tour you also seem to get the 2 star end of the 4 star hotel rooms. I also stayed here as part of a tour group and we booked our stay here 4 days in advance of our tour starting..our room was amazing beautiful, clean, great view of the hills.. but then we had to change rooms when our tour started...and the difference was night and day... not clean with a great view of the driveway...

there are good points in staying here...the shuttle is great it drops you off and picks you up rght in front of Cipro Station/vaticani... this is two blocks south west of the Mercato Andria Doria....where you can pick up your food and stock up on drinks for the day before hopping on the subway..very cheap there and the fresh pizza is amazing. and about 5euros cheaper than in the center of the city.

i would stay here again but not with a tour..