My girlfriend and I recently stayed at this hotel during a city break and we had a mixed experience. Whilst the location is fantastic (only a five minute walk to the Trevi Fountain) and the room itself is very modern and pleasant, we encountered a few disappointing aspects. Firstly, upon entering the hotel itself you are confronted with a derelict looking ground floor which is quite eery. Once you walk upstairs the hotel reception are is nice enough, though small. The breakfast area is also very basic but provides a reasonable enough breakfast in the form of croissants, cereal and sandwhiches with a coffee machine provided (though do beware, the cups provided will only be half filled.)
The fundamental issues we had with this hotel was firstly that out of the three members of staff on reception, only one spoke good English. The other two spoke either very little English or in the case of one female member of staff, no English at all. Whilst we can appreciate this is an Italian hotel, we did expect a hotel that accomodates English or English speaking people to have staff that were able to communicate at least a little bit with us. On the first night we were not provided with instructions on how to use the safe in our room and when I tried to explain this to the man at the reception desk he could not understand me. To be provided with comprehensible instructions on how to use a safe is a basic requirement we would expect from any hotel. The fact that for the most part the female who could not speak a word of English was on the desk meant we were increasingly frustrated at not being able to ask those little questions about where we should go to eat, which is the best way to go to get to a certain location etc. At one point the woman even resorted to asking our fellow hotel guests to interpret for us; this was not very professional.
The only other little quibble we had was that we were provided with one wine glass each that we had to wash ourselves over 4 nights. However, we were provided with fresh towels each day and fresh bed linen.
Whilst our experience in this hotel was by no means horrific, indeed it was comfortable enough, the little things that I have mentioned could certainly be improved upon.
- Official Description (provided by the hotel):
- The Hotel Boutique Nazionale is a 3 stars hotel located in an exclusive building in Via Nazionale in Rome. The Hotel Boutique Nazionale Nazionale is in the heart of the city centre, located in one of the most fashionable and shopping street of the city, Via Nazionale, right in front of the stunning and recently renewed Palazzo Delle Esposizioni, and only a few steps away from the central treasures of the city: Via Del Corso, Piazza Venezia, Fori Imperiali, Colosseo. Via Nazionale is the only street connecting directly the city center to the main railway station in Rome, Stazione Termini. The Hotel Boutique Nazionale chose its unique location in Via Nazionale, as the ideal place connecting guests to the city center through one of the most elegant and famous streets of Rome. The urbanization of this area was in fact the focus of the first city planning convention, which was approved in Roma by the new Sabaudo state around the end of the 800, specifically conceived for the upper class and the aristocracy of the time.Located in the heart of the Eternal City, the Hotel Boutique Nazionale is just a few steps from the Forbidden Dream that Rome always represented, with its unique treasures of history, art, culture, food, hospitality and nightlife. The Hotel Boutique Nazionale will make your stay in the Eternal City the fulfillment of your dreams. ... more less
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