I booked Hotel De Monti for our stay in Rome based on TripAdvisor reviews I'd read, and it was overall, a pretty positive experience.
The hotel is located in the Monti part of town, just a stone's throw away from Santa Maria Maggiore Basilica and the Termini Station.
We arrived at the hotel pretty tired from flying all night, and we had arrived at the hotel a little earlier than our check-in time. I seemed to remember that we could unload our luggage at the hotel in the event we arrived early, so it seemed like a good idea to do that at the time. To make a long story short, a young lady (one of the owners) met us at the door and arranged for us to meet with Alessandro (another owner of the hotel) to do so. I initially felt that Alessandro was a little put off with us arriving early because we did not make prior arrangements to do so. (Honestly, we had so many emails and confirmations from all of our different reservations, it was a little difficult to remember everyone's rules. My fault.) We were scolded by Alessandro who reminded us that everyone is notified via email that they must make prior arrangements for dropping off luggage before check-in time when they make their reservation. I must say, I was somewhat offended by being treated so brusquely, however, once this was all over with, my adult children and I found Alessandro and the rest of the staff to be very helpful and accommodating during the duration of our 3 night stay.
Alessandro was very helpful in providing us with information about the Italian culture, where to visit and where to eat while in town. He gave pretty good information about making eye contact with drivers when you want to cross the street so they don't run you over. (This really worked - no kidding!)
The rooms were very clean and comfortable, and we felt quite at home there. The breakfasts were absolutely delicious and very satisfying. Each night, we ordered from a vast selection of items we wanted for breakfast. Items included, but were not limited to: croissants, toast, biscotti, Nutella, butter, homemade applesauce, fresh blood-orange juice, prosciutto, formaggia cheese, yogurt, jam and various types of coffee drinks (espresso, cappuccino, etc.) Everything was fresh and made for a great way to start the day.
The only thing to be cautious of is that you have to climb three flights of stairs to get to the rooms. This was not unexpected - it is noted in several reviews and by the hotel, itself, when describing their accommodations. I am not in the best shape and was quite winded by the time I approached my floor. (But hey - this is Italy - you DO have to expect to walk and climb stairs everywhere, right?)
All in all, we had a good experience staying here and would do so again in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 24, 2013
Dear Madame, first of all thank you for writing such a good review, describing everything.
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We would like to apologize, probably because there has been a misunderstood; as our check-in is possible ONLY from 1pm to 6pm, who comes before that time can leave the bags here. It is even written on the confirmation letter that we always send to our guests. When someone comes early, without informing us, we do not scold anyone!!!! It is just that we would like to provide the best service possible and if you had informed us about your estimated arrival time (even earlier than check-in) we could organize our time in order to, at least, meet you, giving you some tips and advises about what to do meanwhile you were waiting for your room to be ready.
We are sure you understand there was no rudeness or intention to treat you badly and, for your next time in Rome, let us offer you a glass of wine!
We hope to see you and host you again soon!!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.