My husband and I stayed at this B&B in late October 2012. This was the first stop on our 2 week Italian adventure. (2 nights here, 7 nights in an apartment in Tuscany, 3 nights in a hotel in Venice). Loved. Loved. Loved.
Emiliano communicated with us prior to our arrival (first time to Italy) and helped us set up transportation from the airport to the B&B. Private taxi was not the cheapest way of getting there, but was the best fit for us after a long series of overnight flights from NC to Tortonto to Rome. He greeted us with a lovely breakfast (even though it was after breakfast hours, he knew that we might arrive tired and hungry) and helped us map out a day in Rome (sleep is for wimps!) He gave us exellent advice (in English, we're sadly monolingual) about how to navigate the city...where we could walk versus where we should take a train....where to get excellent food in an informal environment....when to arrive at the train station for the next leg or our journey.
Did everything go perfectly? No. There was a hot water issue on our last day, resulting in our leaving without a shower. But we would still give this B&B the highest rating, because of the customer service. Emiliano was apologetic about the water heater, and was trying to troubleshoot getting it serviced that day (Saturday). While he was dealing with his own difficulties he was also helping us figure out train schedules, purchasing tickets online, and organizing transportation to the train station. He is clearly knowledgeable about the city and wants to make sure that visitors enjoy their time there.
Of note, Emiliano is also an excellent chess player. If you want a strategic location (walking distance to Vatican City and the train station), access to a strategic thinker (advising how to travel comfortably, efficiently, affordably), and a potential future on-line chess game...stay here.