We booked the hotel based on a package they offered in early 2009. We thought the staff was friendly, quite helpful, and very punctual. The service in the restaurant was excellent. Our room was nice-no view but we had not expected a view. We spent most of our time touring the wonderful city. We would stay there again.

Grand Hotel Tiberio was the worst part of our trip! The staff was rude and barely able to conceal their disdain. The room was definitely NOT a 4 star by any means, and whenever we made a request- it was ignored.

I can only assume that they don't like north American guests.

It was definitely NOT the Italy that I expected! Thank goodness everyone else and the city itself was so amazing! :)

Go to Rome! But don't stay at Grand Hotel Tiberio!

The price was, on face value, very competitive for a 4 start hotel, however, after one night we realised why. Firstly, the promised view did not exist (from any room, according to reception). We complained and were told by the night receptionist that this was only a 'request' even though we had papers to prove the description. He was totally unhelpful and disinterested, leaving a bad feeling with us from check in. We had no choice but to settle down for the night. The room had a threadbare carpet and you could hear a loud toilet flushing noise from the other rooms (and a view straight to an apartment block!). The manager in the morning was slightly more helpful by moving us to another room. She explained the view was in fact the window, no apology. Next room slightly better but paper thin walls.

The shuttle bus was free and useful for getting into town (except Sundays) but again customer service let this hotel down, the driver was rude when my partner disappeared for one minute to get a map from reception.

One asain guy on reception was friendly and helpful, as were the cleaners, otherwise this hotel was a real disappointment.

Next to a mainline station, but infrequent service out of hours. Had to walk twice, from nearest Metro 15mins away. Only views are across and into adjacent residential flats.
Carpet in our room looked tired.
Public areas and facilities are excellent. Breakfast also fab - as much as you can eat.
Front desk staff seemed to miss the customer service bit. Everything seemed rushed.
Would recommend it, with above caveats. Would not stay again myself, due to location.