The price was, on face value, very competitive for a 4 start hotel, however, after one night we realised why. Firstly, the promised view did not exist (from any room, according to reception). We complained and were told by the night receptionist that this was only a 'request' even though we had papers to prove the description. He was totally unhelpful and disinterested, leaving a bad feeling with us from check in. We had no choice but to settle down for the night. The room had a threadbare carpet and you could hear a loud toilet flushing noise from the other rooms (and a view straight to an apartment block!). The manager in the morning was slightly more helpful by moving us to another room. She explained the view was in fact the window, no apology. Next room slightly better but paper thin walls.
The shuttle bus was free and useful for getting into town (except Sundays) but again customer service let this hotel down, the driver was rude when my partner disappeared for one minute to get a map from reception.
One asain guy on reception was friendly and helpful, as were the cleaners, otherwise this hotel was a real disappointment.
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