We stayed for three nights in Hotel Gioberti from September 27th to September 30th 2009. It was a family trip that was celebrating My mother’s 70th birthday. I was traveling with my mother, my wife, two sisters, my brother-in-law and two nieces. We stayed on the 5th floor in the rooms 504, 506, 510 and 514. We have been traveling around the world in the last 20 years and we never had any kind of problems until the morning of September 30th during our checking-out in Hotel Gioberti Rome. We had STOLEN during the night of September 29th from room 506 two professional cameras XTDS-canon 126151 with lens SIGMA DC18-200 between 7:00 pm and midnight. We went back to hotel at 6:30 pm in that day where we left inside the room 506 our cameras after a day of leisure and working around the city. One was recharging next to the bed and the other we left inside our backpack. We left hotel for dinner at 7:00 pm and returned at midnight because we had a flight early in the next morning. How surprised we were when we closed our bags in the next morning and the cameras had
disappeared completely. TWO PROFESSIONAL CAMERAS registered in custom in our country before we left on September 19th. In spite of this terrible episode, unacceptable for tourists in the
world, and for tourist operators, we didn’t have any kind of assistance from the hotel staff in the morning. The young woman that works in reception in the morning is completely incompetent to be in a hotel: unpolite, rude and unhelpful. We didn’t have any assistance
for calling police, or any kind of document to register to the hotel the happening (in despite of a box at reception) as well as the internal circuit of cameras in hotel that the receptionist told us that only owner could access. After email to owner/manager we received a reply unsigned and how surprised giving us too later the instructions that the hotel staff should have done in the morning during our checking-out. To finish I am talking about a four star hotel not cheap and absolutely irresponsible for assistance to guests.
AVOID it at any price!
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video
