When we reached Vatican, many tours were already in line, our guide insisted that they there is no rush and we would go later, she kept on waiting. The real reason was evident later as we were denied entry. They had booked wrong tickets (for 9.15 am entry) v/s early entry at 8.00am. The guide insisted that agency made mistake an there is no way to fix it.
To her credit she offered coffee and offered to drop off the tour. But this was at 8.30am when most tours were already in the Vatican. Had I been made aware of the ticket snafu earlier and given option to cancel at 8.00 am, i would have gladly done and hopefully found something else.
I would not recommend Argiletum. They are Expedia tour provider, so when booking through Expedia, if you get Argiletum, I would recommend you cancel immediately. On another note, one of the tour participants mentioned they are ok for colosseum, but we do not have experience with that.
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