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“Only Great Location!” 1 of 5 stars
Review of Gran Melia Rome

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Gran Melia Rome
5.0 of 5 Hotel   |   Via del Gianicolo 3, 00165 Rome, Italy (Trastevere)   |  
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Ranked #72 of 1,263 Hotels in Rome
Chicago, Illinois
1 review
9 helpful votes 9 helpful votes
“Only Great Location!”
1 of 5 stars Reviewed October 1, 2013

Hi everyone,
my sister, my mom and I were stayed at Gran Melia in Rome. Nice hotel with a very good location! Its only 5 min. away from Vatican City. The outdoor swimming pool was so nice !
My biggest concern was that the customer service was unfriendly and unprofessional. I asked about spa service they told me "here is the number, call them". By paying 500$ at night I was expecting a lot of better service. Especially, a girl who works at night time had very unfriendly attitude. There was NO red glove special services! Basically, I felt uncomfortable to ask them for something ! We're planning for a trip to Rome with my husband, again. Definitely, we're not staying at Gran Melia Hotel. My family and I wouldn't return to the Gran Melia Hotel!!! Is not worth it!!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, December 1, 2013
Dear Guest,

Thank you for reporting your opinions about the recent stay at Gran Meliá Rome Villa Agrippina.

We highly value our guests’ comments in order to constantly improve the level of service we strive to offer.

I wish to express my personal regret for your concerns, especially related to our staff professionalism and attitude, since it is always considered the "added value" and the greatest asset of our property.

We do pride ourselves on our exceptionally high standard of service and we do all work with the daily team purpose of transmitting our "passion for service".
That is why I feel regrettably surprised about your comments, which I provided to share with the Management and the Front Office Department, directly involved.

I feel sorry to hear that your will probably not consider to visit us again in the future and sincerely hope that, on the contrary, you will decide to give us another chance to gain your confidence in our service and live the experience you could not perceive at this occasion.

Please, in this case, consider myself at your disposal for taking care of all the necessary details of your stay.

Kindest Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Tequisquiapan, Mexico
Top Contributor
86 reviews 86 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 30, 2013

Last year my husband and I visited Rome and stayed near Villa Borghese Park so this year we decided on a different area. The Gran Melia - Rome for a few reasons #1 away from the tourist side of the river which was nice and still a short walk to everything #2 New and very interesting looking#3 good ratings #4 spa and pool #5 highly rated restaurant.
The hotel itself is beautiful, a renovated nunnery. the grounds are immaculate and the pool is inviting.
We opted for a room with a king bed view of the river side (blocked by buildings), breakfast included but NO red glove special service. I agree with other reviews the rooms are not super big but beautifully decorated and the shower is divine!!!! If you are shy be careful the shower divides the room and you can see into it. There are no drawers for storage but 2 closets which was no big deal. The hotel does not have irons/boards, it seems to be against their policy. The bed was comfortable with very clean bedding.
Breakfast buffet was located on the main floor beside the pool, so you can eat in or out which was nice. 5 days of sunshine in Rome!!!! The buffet was very good, lot's of fresh fruit/yogurt/cereal/lot's of breads/cold cuts/eggs and assorted juices. Lot's to eat, no one should complain.
The service was very good and everyone professional and friendly.
We did eat at the restaurant (fancier one) one evening and although quite expensive, well worth it. The food was delicious and the service outstanding!!!!!
there is also a spa located on the bottom floor and we had a couples massage, very good.
We would return to the Hotel and I rate it 4.8/5.

Room Tip: If you wish to be away from the crowds go here and the Hotel is very close to the Vatican. All room...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, October 14, 2013
Dear Guest,

we wish to thank you for the time spent in reporting your feedback as to your recent stay at Gran Meliá Rome Villa Agrippina.

We are glad to know that you enjoyed your experience while visiting such a unique city like Rome, and that you appreciated both our facilities and staff professionalism.

Thank you for sharing your lovely feelings as to the Breakfast and Dinner experiences, both for food quality and very good service.

We are likewise happy about your Spa experiences and your appreciation as to the Resort decor.

Thanking you once again for sharing your feelings, we look forward to welcoming you back in the magic of the Eternal City.
Please, do not hesitate to contact me should you need any information as to different room categories, to better meet your expectations and needs.
As historical and renewed, property, the Resort offers a range of different categories, which rooms present different features even belonging to the same category...
So much to still discover and experience... at Gran Melia Rome Villa Agrippina....

We will be waiting for you...

Kindest Regards,

Maria Ansalone
Guest Experience Manager
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rio de Janeiro
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 29, 2013

Nice hotel in very good location. On the expensive side for what you actually get. Room on 6th floor, facing pool, gardens and Vatican. Rooms are on the small side with no wardrobe or drawer space. A 15" pole sticking out from a wall is all you get . You will have to make do with your suitcases for storage.
Half the room is taken up with bathroom facilities, including tub and shower, but nowhere inside the bathing area to hang towels, clothes, soap or toiletries. Odd layout.
Service was good at reception, concierge, breakfast etc. I don't think I would stay again, Something missing.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, October 14, 2013
Dear Guest,

thank you for reporting your experience at Gran Melia Rome Villa Agrippina.

While glad to learn that you appreciated our service, I am afraid to realize your discontent about the room tou were allocated in, espcially because it seems to have affected your general perception of our Luxury Urban Resort.

Our historical property offers a range of different room categories, according to our Guests' needs and length of each stay.
Since we do take the comfort of our guests very seriously, aiming to turn each stay into pleasant experiences, we do regret to learn that your room was not meeting your expectations.
I can ensure that we do always try our best to fulfil any request and avoid that such feelings could prevent our guests from living a fully satisfactory experience.

I do hope that you will decide to have another occasion to visit us again and try to book a different room category, more suitable for your needs.
At this regard, please do not hesitate to contact me directly in order to personally take care of all the details of your future stay...

Such a good perception and appreciation of our passion for service you had, besides the beauty of the Resort and its surroundings, deserve a second experience to be fully lived!

We will be waiting for you...

Kindest Regards,

Maria Ansalone
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2013

-The staff were not only accommodating, friendly and professional, but also exceeded our expectations! Our thanks to the entire team during our stay.
-The food and beverages were VERY pricey. Our dinner was DELICIOUS (possibly the best pasta I had in Rome!), but I wouldn't recommend the pricey breakfast. Definitely not worth 28-36 euros for the morning buffet.
-We could hear sirens quite often throughout the day and night. Not sure if there is a hospital or fire station nearby?
-The doors closed very swiftly behind guests. Not a bad thing, but the slamming of doors did wake us a few times. I might add that the window coverings block out all light when closed. We are both early risers, but the first day there, we slept in until 11:00am assuming it was still night time!
-BEAUTIFUL gardens, artwork, and furnishings.
-The pool and pool area is refreshing, beautiful and very relaxing.
-Just a 5 minute walk uphill from the hotel is a beautiful lookout with scenic landscapes/cityscapes of Rome. I recommend taking the walk up Gianicolo to enjoy the view!
My husband and I would both recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, October 1, 2013
Dear Guest,

we wish to express our gratitude for taking the time to report your wonderful experience at our Luxury Urban Resort, at the occasion of such an important event!

We are extremely glad to learn how much you enjoyed your experience with us, appreciating the Resort's facilities and service, but, above all, our staff professionalism and warm attitude. We are just happy to know that we could transmit you our passion for service and turning your Honeymoon into a memorable experience!!

Looking forward to welcoming you back soon...

Kindest Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 28, 2013

This hotel is about 18 months old. It is five star with five star amenities. The staff are very attentive, multi-lingual and extremely helpful.The rooms are very clean and new, When booking ask for a pool, garden or city view, the ones to the rear have NO view.
The grounds are good, the outdoor pool and surround is first rate. There is a wellness centre with a large outdoor jaccuzzi.
I mentioned that we were celebrating my wife`s birthday when we arrived, Without further prompt on arrival back at the room on her birthday, waiting for us was a small chocolate cake and champagne.
When in Rome you must take walking shoes or trainers as all the sights are within walking distance and there is a lot of walking to be done.
Be careful when stopping for a cappuccino the prices ranged (depending on location) from between e7.50 for two, up to e23.40 for two.There are coffee shops everywhere.

Room Tip: high floor overlooking pool or garden are best.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, October 1, 2013
Dear Guest,

Thank you for the time spent in reporting your feedback as to your recent stay at Gran Meliá Rome Villa Agrippina.

We are glad to know that you enjoyed your experience while visiting such a unique city like Rome, and that you appreciated both our facilities and staff professionalism.

We are happy to know that we could contribute in making your wife's birthday even more special and memorable...

Looking forward to welcoming you back soon and let you continue your Italian experience in the heart of the Eternal City...

Best Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

The best stay we had in our trip around Europe!
Very friendly staff. Great location. Comfortable room.
Excellent service. At check-in we were offered a drink while we waited for our room to be ready.
The only inconvenience we had is that our room was next to a restroom, which the first night was cleaned at 3 am, we had to call reception as it was very noisy.
Apart from that everything was excellent.
I really recommend to stay here, and I hope to stay here again soon!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, October 1, 2013
Dear Guest,

we would like to thank you for the precious time you dedicated in sharing your opinions about the recent stay at Gran Melia Rome Villa Agrippina.

We really appreciate any comments and feedbacks from our Guests because they are a valuable tool to improve and assure a high quality of the services we strive to offer.

We are very glad to learn that you enjoyed your experience with us while visiting the magic Eternal City, where we hope to welcome you back soon…

Kindest Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 20, 2013

Stayed here for 4 nights and the Hotel is lovely, feels like you are entering a Spa, all background music, calming colours and scented candles! The room was modern with large shower, only after spending all day sight seeing we did miss a soak in a bath. It is expensive both for food and drink, but then it is a five star. So why only the average rating ? The service from some staff is most deffinately not five star, not many smiles, no polite chit chat and 35 minutes to wait for a bottle of wine to be served by the pool after chasing it up twice is not good enough. Managers in suits parading around and looking important, all in all a little condescending and pretentious, really not sure if we would return. The odd staff member came through as friendly to save the day ! Rome though is stunning!!!!

Room Tip: If you want a bath let them know in advance
See more room tips
  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria A, Guest Relations Manager at Gran Melia Rome, responded to this review, October 1, 2013
Dear Guest,

thank you for the precious time spent in sharing your feedback as to the recent stay at Gran Melia Rome Villa Agrippina.

We are glad to know that you appreciated the Resort atmosphere, ambience and facilities, even though we regret so much to learn about your hesitation in coming back here, according to some team members' attitude and service.

Our staff has always represented our greatest asset, whom professionalism and warm attitude always reflect "the further touch" to incite to be back at Gran Melia Rome.

In closing, we wish to thank you for addressing your concerns to our attention, since all we aim to is our Guests' Satisfaction.
We do hope that you will reconsider the opportunity of coming back to our Luxury Urban Resort, giving us the chance to gain your complete confidence and let you live a unique experience in the timeless Rome...

Kindest Regards,

Maria Ansalone
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Rome

Address: Via del Gianicolo 3, 00165 Rome, Italy
Phone Number:
Location: Italy > Lazio > Rome > Trastevere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 1,263 Hotels in Rome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Rome 5*
Number of rooms: 116
Official Description (provided by the hotel):
New opening in 2012 of the exclusive resort Gran Meliá Rome, located in the historical and cultural heart of the Eternal City. Discover a luxury hotel located just 5 minutes walk from the Vatican and 15 minutes from the principal attractions of Rome (Piazza Navona, Campo di Fiori, Panteón, Castel Sant´Angelo or the popular neighbourhood of Trastevere). Experience the magic of classic Rome and enjoy this Garden of Eden in the very heart of the city, which is located in the old Villa Agrippina, belonging to Emperor Nero’s mother.In our 116 elegantly decorated rooms and deluxe suites, you will enjoy magnificent panoramic views of the Vatican, Castel Saint Angelo or the beautiful gardens. You will have full facilities available to you, with elegant bathrooms, free WIFI Internet, Clarins® luxury amenities, Nespresso® coffeemaker, Ipod Docking Station, all in your room. Spectacular hydromassages, terraces and private gardens in superior categories. All rooms include access to our YHI Spa & Wellness Centre, Melia Hotels own line of Spas.Discover a unique hotel in the city and experience the most exclusive and personalised luxury of our RedLevel service, our Boutique within the Hotel. Elegant traditional décor with surprising avant-garde touches and luxurious details will make your stay a unique one. Italian and international haut cuisine, creative and signature gastronomy, magnificent private botanical gardens, spectacular terraces and panoramic views of the centre of Rome combine to conjure up a magical setting.This spectacular deluxe resort located on the banks of the romantic Tiber River, is surrounded by a 7.500 m2 park, outside pool and hydromassage with Vitality Pool. Its impeccable personalised attention and butler service, magnificent YHI Spa and Wellness Centre, sauna, interior relaxation area, Fitness area with personal trainer, Beauty Centre, gastronomic areas and fashionable lounge, will change your concept of a deluxe resort in the centre of Rome. Enjoy this Paradise in the centre of the most romantic city in the world. ... more   less 
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