This is a must when visiting Rome. We booked through tickitaly and although it seemed organised chaos to start with (there were no clear visible signs at first to see where you had to line up .... it's the 2 arches facing the road). There is now scaffolding in place due to cleaning.
If you book through this operative then you must ensure you are there on time for your tour as they will not wait. We lined up at 11.00 am (tour at 12 noon) and one of the organisers told us to come back at 12, I tried to explain that our tour was at 12 but she was not having any of it. The booking form also advises you to ensure you are there 30 mins before during the week and 60 mins at the weekend Her attitude was terrible (obviously got out of bed the wrong way) so being a woman of substance I took no notice and came back at 11.30 and we were let in to line up to exchange our ticket. If we had not have done this we would have missed the tour as there was a queue to obtain our tickets. The ticket also includes The Forum and Palatine Hill.
We did the upper and lower level tour and it was fantastic ...... when we got home we had to watch Gladiator again to visualise it. !!
Take water and a hat as there is no shade at all and there are also some steps to the lower and upper levels.
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