We stayed in one of their family rooms for a couple of nights last August (2011). We picked this Hotel mostly based on Rick Steeves’ travel guide recommendation, the good location and reasonable rates. However their impressive website fool you, it just doesn't match reality, at least not for the room they put us in. The furnishings and decor is not nearly as clean, spotless and maintained as it looks on their website. The bathroom was ridiculously tiny (for four), smelled mouldy and had a A/C drain pipe coming out of the ceiling, dripping directly into the shower stall. Because room service left the floor mat neatly folded on the shower threshold, it soaked up some of the A/C drain fluid and caused it to leak all over the bathroom floor. The staff was not particularly friendly and the breakfast was simply not worth sitting down for, (if you can find a table in a very cramped and noisy dining area during peak morning times) - nothing fresh, just pre-packaged foods, including the 'croissants'. In regards to the A/C charges, beware they will charge you as long as you have the remote in the room, even if you don’t actually use it. I made the wrong assumption they monitored A/C usage with their computer, as most hotels are able to control the A/C from the front desk. Even though we didn’t use it the first day, they insisted on charging me. It wasn’t so much the 10 EUR/ day, as the attitude I received from Sabrina which really annoyed me. We also had noisy neighbours above us, (kids jumping on beds it sounded like), and when I made enquiries at the front desk, they told me that the floor above does not belong to the hotel, and are private residences. The one good thing was the location in terms of nearby attractions, however the actual street (via Venezia) and building entrance was very unattractive, sooty and dirty. Overall not a great value. I emailed the manager after our return to tell him of our experience and he said he would try to address some of the issues I had raised.
- Official Description (provided by the hotel):
- Welcome to Hotel Italia!In the heart of the storical Rome next to the Quirinale, Trevi Fountain, Spanish Steps, Termini station and the Colosseum, an exclusive and elegant place is going to offer you a relaxing and confortable stay ! ... more less
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- Also Known As:
- Italia Hotel Rome