We booked the Kolbe Hotel Rome after reading other reviews. We planned to stay 4 nights but checked out after just 3. Upon our arrival we were subjected to the usual trick by some European Hotels of offering us the worst room in the Hotel first, it had no view, other than the kitchen yard, was very small and had plaster missing from around the door frame. After complaining we were offered another larger room with a view of the Gardens and was perfectly acceptable. Several requests were made of the Front Desk staff during our stay all of which where ignored until chased up. They seemed to be short staffed and busy training new staff. The only decent service provided was by Elena the rest did not seem interested. The location was good but the Hotel had no atmosphere whatsoever, the Bar closed at 11pm and we hardly saw any other guests in there anyway. We had an early checkout and wished to place an alarm call, the young man on the Front desk who took our call hung up on us before we had chance to request a continental breakfast for 6.30am as the Restaurant did not open until 7am. So we rang back again and he very casually said no problem and hung up again, sure enough when we presented ourselves at 6.30am for the continental breakfast he had failed to pass this message through to the Kitchen Staff who told us nothing could be prepared. All in all a clean modern 4 star Hotel in a excellent location for all the City of Rome sites but let down by poor staff.
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