Hello. We booked 7 nights at the Kolbe in March, 2013. We booked 5 nights upon arrival, and even booked the night before our arrival in order to ensure our room was ready when we arrived so that we could check in and take a quick nap. We checked in and our room was not ready, and even though the hotel had emails from our travel agent stating we would not be there for the prior evening, they said "you weren't here the prior date." However, they tried to accommodate us in our Family Suite. When we checked out the Family Suite we found it to be very, very small. It was basically two beds (one of them a sleeper sofa) and a bathroom. No table, no chairs, no room to put anything. Extremely tight space. So I went back to the front desk and they tried to accommodate us by showing us a number of rooms, and offered to put us in two different rooms. That defeats the purpose of traveling with the family, and the rooms were very small too. So they showed us their "Deluxe Junior Suite," and we found that this is the room they picture on their web site when you select Family Suite. It's larger than the Family Suite, and has a jazzy new recliner, a table with two chairs, a jacuzzi tub, and more space around the beds. It wasn't drastically bigger than the Family Suite, but enough so that you would have room to put your things away and enjoy some time in the room together (we like to buy things at a local market and have bread, fruit, cheese, and wine once or twice). The hotel staff said "we're not that type of hotel." We ended up canceling our reservation, but they still charged us for the room the 1st night we were there (which wasn't ready upon our arrival). Other issues: a) Air conditioning. We found that this is not on, and were told it is a law in Italy that they can't use it during certain times of the year. If this is the case, they should state this on the web site. We traveled to Rome and Florence, and the rooms and hotels are very warm. Which means you have to open your windows in order to get cool air. The room is so small, and the window was very large, and opened over the road outside the front of the hotel. The cars driving on the cobblestones was very, very noisy, and we were up a lot of the night. It was too loud, too hot, and too cramped, and the price was high for what we received. It's just not a good policy to tout your air conditioning and modern amenities when they're not really available. b) Location: The hotel claims to be very close to certain things like the Colosseum, and when you look at a map, it appears close. However, there's a giant wrought-iron fence, and wall, and other obstacles across the street, and you have to walk around this to get anywhere. There is no real direct access to the Colosseum and you end up walking around the fence and along the Circus Maximus, or up onto Palantine Hill and the Tomb of the Unknown Soldier if you want to go anywhere. Just a note c) Price: Believe me, when we canceled our reservation I had to scramble to find a hotel. I looked online and our travel agent looked. We found many, many properties that were more spacious, better located, and less money within good areas of Rome. And this was spur of the moment. We found the restaurant to be nice for breakfast, and the staff tried. But in the end, they were adamant that we pay for a room we didn't use, and they were not really mindful of the disruption to our vacation and impact to our family. I wouldn't recommend this hotel because many better alternatives exist. Thanks.
- Also Known As:
- Casa Kolbe
- Casa Kolbe Rome
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