I would try to be as fair and objective in my review as possible.
I booked in this hotel for 3 days for me and my girlfriend, paying a total sum of 370 Euro after discount (tourist tax excluded) for a "superior" Room.
First of all, don' t get tricked into thinking it is so close to the Colisseum and the center of the town as it claims to be and appears to be on the map, it is, indeed, in a straight line, but you will have to walk around 20 minutes to the Colisseum, more to the touristic zone, as the hotel itself it is located in a hill I would not reccomend it for people with mobility issues, and you have to go all the way round the forum in order to access it.
The hotel itself is not bad at all, but it is nothing special, I mean it is an "average" hotel like many others, nothing really grabs your attention to make it "unique".
Upon our arrival, we were taken to a room which was astonishingly small, I mean literally not more than 9 sq M in total including the bathroom, it was on the second floor on the right wing.
I refused to accept the Room and requested another one, I told that it was unacceptable to pay 130 Euro per night for this room. We were accommodated in a quite larger, much more acceptable and spacious room (around 20-22 sqM).
The room includes all the basic things, but I expected some more "comodities" from a 4 star Italian hotel, it includes all the basic stuff, a small LCD TV, good decoration and athmosphere (not as good as it looks in the pictures, though), high ceilings, warm colors and quality furniture.
Room was cleaned on a daily bases, I have no observations at this point, sheets and towels were changed every morning, good cleaning service.
I did not like the fact that the "queen size" bed were in fact two beds put together, though I have to admit that they were very comfortable. You must call the reception to ask them to turn the room heating system on.
The "views" to the garden are nothing special, the garden itself being quite smaller than expected and surrounded by a big stone wall, so do not expect the Champs Elysées when opening your window.
For all 3 days from time to time a quite loud "Bump" was heard in the room, like an elefant had just sat down to have a nap on the floor above/below us.It made the whole room shake for 1 milisecond, thus acceptable, this was uncomfortable when happening, especially at the middle of the night, and is not to be expected from a 4 star hotel. We complained several times to the receptionist but they were unable to sort it out.
The service was just right, I personally expected more, they were not rude but they were not very helpful as well, their lack of enthusiasm was evident, and it was clear they were only acting in a polite manner because their job obliges them to, not because they felt like doing it. It is not the "warm and friendly" service you get when travelling to other destinations, they did not achieve to make us feel "warmed".
Food was good but not a culinary experience, nothing you can't get from the local Pizza-Kebap, good breakfast but I would have appreciated more variety.
Resuming, good hotel but a little bit "cold" atmosphere overall. Not so close to the center as they try to convince you on their website. I personally think it is a bit overpriced and overrated for what you receive in exchange. I have travelled a lot and stayed in many hotels of many categories, from 1 to 5 stars. You definitely can get better places to sleep for this price in Rome.
Will we return if we come back to Rome again? most probably not. Not a bad experience at all, but not an unforgettable one as well.
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- Also Known As:
- Casa Kolbe Rome