We chose this hotel after reviewing many, many places as we were looking for the most central location for our long weekend in Rome but one that would be open to children. This place sold us when we read they offered milk and cookies, bathrobes for children, babysitting, and books -- sounded like the perfect place for familes.....on a high note, the breakfast was excellent, location was perfect, and the rooms were very clean. BUT on the down side, we were two days into our trip and never saw any of these amenities and finally called downstairs to inquire. It only resulted in a coloring book left for us after the cleaning staff cleaned the rooms. Also, we asked for a sitter in advance and was offered the daughter of one of the hotel staff who did not speak English. We decided not to go this route as we did not want someone caring for our son who could not call us and communicate if there was an issue. We were dissappointed they would offer this service on their website and not have something more professional set up. Also, to have rented a business suite and STILL have to pay 15 Euros/day for internet seemed ridiculous to me. Service was very slow -- whether it was getting the DVD player to work or calling for extra blankets, we had to usually call twice. The staff was friendly but that doesn't excuse the poor service, and the fact that I had to wait 30 mins in the lobby after a long flight b/c my room wasn't ready even though I had emailed well in advance to tell them I would be arriving early. Would likely stay again in this area but at a different hotel.
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