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Rubino: Traveler Reviews


Hotel class 2.0 of 5
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Via Milazzo, 3, 00185 Rome, Italy
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90% Do not recommend
2.0 of 5 stars 37 reviews
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The difference between Hotel Rubino and sleeping on the street? 120 Euros.

Rubino

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1 of 5 stars
407Steve   7 contributions
Los Angeles, USA
Sep 26, 2009 | Trip type: Family

I am struggling to determine if, in 40 years of international travel, I have ever had a worse experience. As of this moment, I cannot think of any.

The help was surly, argumentative and petty. The room had furniture that you could not give away. The Internet (5 Euros for 90 minutes) could not be received by our computers. You had to be buzzed-in past security glass to get in the place. It reminded me of places that "ladies of the night" utilize. You are greeted by graffiti and garbage in the elevator well. (I stayed only because they had my credit card number, I had been up for 30 hours without sleep, it was 11 p.m., and it was raining.) We had to trudge up two flights of stairs to a door in an elevator well that said "Hotel Rubino". To get in, you had to push a button on an intercom to get in the door.

When we were finally given our room, it was actually at the "Hotel Planet", in the same building, 3 floors up. They are apparently allowned by the same people, as the "help" (if you could call it that) seemed to work in several hotels simultaneously. Our "view" was of a garbage-filled alleyway between buildings.

We got a 4-bed room. It was actually a very small double room with two other beds wedged into the room. You almost had to step over beds to get to the bathroom. In the bathroom, there was a moldy water pitcher.

When we left in the morning (as soon as we could), there was another group arguing vociferously with the "help" about the cleanliness of their room. They had actually put large dust-balls in a plastic bag to prove how gross the room was. Yet, the "help" was arguing loudly! It was a black comedy!

Go to the other side of the Termini for rooms, preferably about 3 blocks. We found a room at the "Hotel Romantica", which was cheaper, clean, and attractive. Otherwise, unless it's raining, sleep on the ground inside the Termini. It's cleaner, and people are likely nicer.

Did I mention that one of the mattresses fell through the springs, and as we were leaving another bed frame collapsed on my wife's toes?

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Member since October 25, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €92 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Don't even think about it!

Rubino

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1 of 5 stars
ChrisBrewer   8 contributions
Dorset, UK
Sep 6, 2009 | Trip type: Couples

The only thing going for this place is that it is cheap. We stayed for one night and that was more than enough. There were other hotels in the same street that were better and less money. Biggest moan was that although I had booked and reserved the room on a credit card they demanded payment in cash up front. As this was the last day of our trip, this meant changing more pounds into euros just to pay for the hotel. The place is a dump, it's dirty and a very unsafe place. No one on duty at the reception most of the time, certainly not in the evening. We were told to get breakfast (which we had paid for) at a cafe opposite and on arrival there in the morning were told they knew nothing about it. I can only be greatful that we were only there for one night.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since September 26, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please Do Not Stay Here, Warning!

Rubino

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1 of 5 stars
ewill30   2 contributions
Seattle, WA,USA
Jun 8, 2009 | Trip type: Couples

This is not a hotel it is rent-a-room by the hour, if that. We stayed there one night, thankfully. There was hair in the bed, the comforter had all kinds of stains on it, and the shower curtain was old, moldy and looked like it hadn't been replaced in years. The shower walls had black mildew between the tiles, there were cracks in the walls, the paint was chipped and the front stoop leading to the bathroom was missing/broken. The hotel was inside a residential building which had graffiti on the walls and inside the elevator. The stairs leading to the rooms hadn't been cleaned; they were covered with hair and dirt. They were charging for the internet, it’s not free. We would not stay there for free!! Don’t stay here. They go by the names of hotel Planet and hotel Milazzo. Beware don't do it! Worst hotel, worst experience ever my husband asked me to kill him if he fell in the shower, death would be easier to bear. We took a shower with slippers on and left the curtain open, we did not dare to touch it. No joke! They should not offer this place on travel websites, it is a con job! Please burn your money rather than spending it on this hotel. Don’t even think about bringing kids to this place, they will catch something. It’s not even fit for homeless people, they are better off on the street.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since May 26, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €92 (year-round)
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I wouldn't even recommend this hotel to my worst enemy!

Rubino

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1 of 5 stars
MinnieG   2 contributions
Meols, Wirral
Apr 28, 2009

One night at this dreadful hotel was one night too many, I could have cried on entering the "reception area" let alone the bedroom. This had been booked in good faith by our friend (14 of us on a much awaited trip) who had been guided by the photo's shown on the hotel website along with the list of facilities.
Half of the rooms were not ready, even though they had been booked two months earlier, I sat in one of the two chairs in reception and was left with something quite wet & disgusting clinging to my hand. The bedroom was dark, dirty and shabbily furnished. The bed sheets had what looked like moth holes, the shower curtain was covered in mould. The bathroom was so tiny that once you sat on the loo, you could wash your hands in the sink & your feet in the shower, all at the same time! The dressing table unit was chewed at one end and the drawers had telephone numbers, names etc., beautifully scrawled inside in felt pen, giving it the appearance of an old school desk.... ! Breakfast consisted of a scrap of paper to attend a "bar" across the road for a croissant & coffee, with standing room only to consume it.....outside....... luckily the weather was quite pleasant. All of this for the sum of 100 euros per night....what a rip off. Our first night was paid in advance, but by 8 am the next morning staff were phoning our rooms demanding payment in cash for the following 3 nights. Needless to say, our mass exodus of this disgusting hotel promptly took place before 10 am.
Hotel Aphrodite, which is literally around the corner quickly made arrangements to accommodate all 14 of us at very short notice....for 85 euros per night for double room/breakfast. This hotel had lovely clean, well equipped and furnished rooms, which included mini bars, satellite tv, hairdryers etc., The staff were fantastic, attentive & extremely helpful and their continental buffet style breakfast in their roof top dining room was lovely.
In conclusion, Hotel RUBINO should be reported for false representation. It is obvious that we were not the only people to be hoodwinked into parting with a substantial amount of money. We were fortunate that our friend was "switched on" and we didn't meet their demands and pay up front for the remaining 3 nights. Nevertheless they "made" 700 euros from our party on that one night. I felt so sorry for our friend, who had gone to so much trouble to arrange this trip for us as he felt responsible.
If you were on an extremely tight budge, shabby could be accepted for a much,much lower price, but dirty and shabby for 100 euros a night.........never.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Age group 50-64
  • Member since April 28, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €92 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
DO NOT STAY AT THE RUBINO !!!

Rubino

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1 of 5 stars
WKTraveller   2 contributions
Wirral
Apr 27, 2009

The hotel is well placed for the Termini for trains, buses and taxis. A friend booked in our party of 14 for four nights. He paid the first night in advance by credit card. On arrival the rooms were not ready. The rooms were dirty, air conditioning not working and the bathrooms were dirty. Upon arrival staff asked us to pay in full, in cash. Having intended to pay by credit card we had insufficient cash. We pointed out the website stated that credit cards were accepted and payment was due on leaving. Staff were adamant that we obtained the cash to pay in advance. All our rooms and bathrooms where the same and we were charged 100 euros per night. We stayed the night we had paid for and found that breakfast the next day was a croissant and a coffee at the coffee bar across the road with standing room only. We immediately searched for an alternative hotel and moved to The Aphrodite - just round the corner - 85 Euros a night, clean rooms, clean bathrooms and buffet breakfast in the pleasant hotel restaurant. If you have booked & paid you're deposit by credit card then cancel now. Make sure you contact your credit card company to block any further payments or even better cancel your credit card - just in case! The moral of the story is check 'trip advisor' before you travel.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Age group 35-49
  • Member since April 27, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
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Check Rates ABS:HotelCheckRates-d205136?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €92 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Rubino Also Known As

  • Rubino Hotel Rome
Address: Via Milazzo, 3, 00185 Rome, Italy