We arrived at Hotel Rubino at 1am, we'd booked a double room with shared bathroom which ended up being in a completely separate building. We arrived to find no electricity and climbed the stairs to the room in complete darkness. This was probably just as well as the room looked awful even in the dark. I'd already been asked to pay in cash, despite booking on a credit card, which I was eventually given back when it was clear the problem was not going to be fixed and a kind member of staff helped us find another hotel. However, I arrived home to find the money for the room had still been taken from my credit card. Numerous emails have been sent regarding this but there has been no reply. Needless to say I wuold not recommend staying at this hotel.
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