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Polo Hotel: Traveler Reviews


Hotel class 4.0 of 5
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Piazza Bartolomeo Gastaldi 4, 00197 Rome, Italy
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Reviews you can trust

71% Recommend
3.5 of 5 stars 53 reviews
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Unwelcome to Rome!

Polo Hotel

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2 of 5 stars
Emmandkay   2 contributions
Sussex, England
May 17, 2007 | Trip type: Couples

Quite an impressive-looking hotel in a good district just north of the Villa Borghese. However, although described as being in a tranquil area, it suffered from a lot of road noise, being sandwiched between two busy commuter streets. The public areas were well decorated and furnished, but our en-suite room was cramped, particularly the shower-room. The space between the wc pan and the shower screen was so narrow that one was forced to sit sideways to perform. The decor was tired, and the double-glazing had lost its seal, so that the entire picture window was opaque, and the soundproofing was impaired. On two evenings the water had to be run for over 5 minutes before it got warm, and on one night it steadfastly remained cold. The buffet breakfasts were good. For a city hotel it was generally adequate, but the most disappointing thing about the Polo was the total indifference of the staff to the presence of their guests. The reception staff and those in the breakfast room were invariably surly. Not once during our 3-night stay were we asked if everything was ok , and all our attempts at pleasantries, whether in English or broken Italian, were met with monosyllabic responses. The agency through which we booked lists the Polo as a 4-star hotel. On the basis of our limited experience, this would seem very generous.

  • Liked — do not have any very positive liking for any aspect of it
  • Disliked — the demeanour of the staff, the cramped accommodation
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay May 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since May 17, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for People with disabilities, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $192 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Clean,but terrible!

Polo Hotel

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2 of 5 stars
vreeland   3 contributions
Zwolle
May 14, 2007

Very unfriendly staff,much noise downstairs,so we moved upstairs,the 5th floor is the best.The whole day from 5.30 till 1 in the night you feel the noise and trembling of the metro in the neighborhood.
We never go there again,although the beds are very clean and the tiny small bathroom also.

  • Date of stay May 2007
  • Member since May 14, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $192 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Simply terrible

Polo Hotel

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1 of 5 stars
Delo67   1 contribution
ferrara
Apr 3, 2007 | Trip type: Family

Just do not go!
Dirty,
the tinest room i had ever seen,
had to walk for 45 min to go to via veneto instead of the 5 min they had told me!!
Food was cold and brekfast really poor

  • Liked — nothing
  • Disliked — Dirty
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Family with young children
  • Age group 35-49
  • Member since April 03, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $192 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice hotel, distant from city center

Polo Hotel

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3 of 5 stars
DCDolcevita   39 contributions
Washington, DC
Mar 25, 2007 | Trip type: Business, Couples

We stayed in this hotel because we needed to be in this area of town for business, and got a very good deal on it from Expedia ($100 per night). However, this is not where you’d want to be for a leisure visit to Rome, unless you planned to spend your whole time at the Villa Borghese. The neighborhood is upscale and there is a train station a short walk away that links up (one stop) to the metro system (separate lines and systems), but it took about 30-45 minutes to walk to Piazza del Popolo. The room was small but clean, modern and comfortable, with no real frills (fully stocked refrigerator but no safe). The TV did not work at all, although we never complained about it. The bathroom was larger than many, with a stall shower but no tub, while the breakfast buffet was the best we’ve had during our 6 weeks (so far) in Italy – hot scrambled eggs and bacon, and a large selection of other items. We could not get the internet connection in the room to work, so they let us use the ancient and slow terminal in the lobby for free. Staff were reasonably helpful and friendly. We would recommend this hotel only if you don’t mind being a bit removed from the major tourist attractions.

  • Liked — Breakfast
  • Disliked — Location
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since March 25, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $192 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Satisfying Stay in Rome

Polo Hotel

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3 of 5 stars
crew406   1 contribution
New Jersey
Mar 6, 2007
1/1 found this review helpful

We chose to stay in Parioli due to the proximity of ffamily we were visiting in Rome. While a bit out of the way of tourist attractions, the hotel was clean and quite comfortable. Buses were a short walking distance away and taxi's will come to the hotel. We had a small but ample two bedroom unit which was very nicely decorated. Lighting is a bit dim compared to the States. Heating was very comfortable and extra blankets were available in the room. We would have liked extra pillows and more towels. The room was serviced daily. The shower was a bit cramped but the water was hot and was not lacking in water pressure. (There is no hotel store so try to remember to pack everything you will need.) The adjustable hand held feature was very nice. We could only find one outlet in the entire two bedroom unit to charge our cameras and cell phones with a converter. We ended up charging in cycles and on one occasion we had to set our alarm to get up during the nite to charge another unit (there were three of us with cell phones and cameras with one available outlet in the two bedrooms) Please bring your own radio or alarm cliock as none was provided. There was a phone in the bathroom and the master bedroom. Breakfast was more than ample but we agree that the staff needs to learn how to cook the bacon--it was limp and undercooked! We were allowed to check-in early which was a great convenience due to our early arrival from the airport. The daytime desk staff were not very friendly or helpful. They tried to charge us double the amount we had been quoted on the internet. Bring your reservations and any other info in writing to verify your billing. Great stay for the cost!

  • Date of stay February 2007
  • Member since March 06, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $192 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Polo Hotel Also Known As

  • Polo Hotel Rome
Address: Piazza Bartolomeo Gastaldi 4, 00197 Rome, Italy