After being stuck on the runway for almost 3 hours and arriving at our hotel after 2 in the morning, I was still willing to muster my best broken, yet polite, Italian upon arrival at the hotel. I never anticipated the rudeness with which we were greeted! By the end of the check -in process, my boyfriend and I felt as though we had been time-transported back to high school and we were going to be grounded for arriving past curfew! The clerk had absolutely no sympathy for our situation and went on to chastise us for missing the hotel car that I had reserved for our transportation. Absurdly, being on a severely delayed flight, stuck in the plane on the runway, these were not valid excuses for this guy...and forget about a warm welcome after a difficult trip! He went so far as to explain that these situations are exactly why he never travels. Weird... I thought people in the "hospitality industry" encouraged travel...
The clerk on duty the following day was not any more welcoming, or even polite. The bottom line here, is that the treatment that we received by these two front desk clerks had a negative impact not only on our hotel stay, but also on our trip in general. I would have walked out and stayed somewhere else, had the room not been part of a package deal.
Beyond the emotional distress, this hotel is generally okay. They do offer a good breakfast and the rooms are comfortable. The location should be taken into consideration, as other people have written here. It is not in the central area of Rome. Taking the train to the subway is easy, though the trains stop running by 9 or 10pm. Taxis have to be used after that. If you don't mind a little travel time, staying here will offer a quiet residential experience. Also, as another person wrote, the internet access was ellusive and the front desk only offered a neighborhood internet cafe. There is a bar around the corner that offers delicious snacks.
Unfortunately, the service at the hotel left such a bitter taste in my mouth, I would never go back. I would feel weird about giving them my money.

As it was my second travel to Roma I was a bit anxious about the accomodation since my last experience in another Parioli area hotel was terrible.What a surprise!!!Polo was almost just what we wanted.We were informed about the walking distance from main attractions and it was our choice to stay that far.It's about half our walking to Spagna via Villa Borgheze though the use of suburban from Euclide to Flaminio and continuing with metro is highly recommended.We never felt the rumble of metro in our room in 4th floor but it was clear at the breakfast floor.Just cute...The personnel was adequate,average kind and helpful.The room and generally the hotel was more than shiny clean.The room was small but well equipped,the bathroom small and yes,sitting in toilet is a bit complicated.Overweighted or just more than average dimensioned persons may have problems here.Some details as electric plugs in our room (403) need some check as they look somewhat harmful since they are worn or damaged.The neighborhood is marvellous and calm.There is a very good eating place called Ristart (ex-Angelica) a few steps from hotel next to the cinema.Fantastic tastes,the best tiramisu I've tried ever but a bit overpriced.
We will keep this hotel in mind for any other future visit in Rome and undoubtefully we will suggest it to any of our friends.

I booked the hotel before reading the reviews on TripAdvisor. After checking up on them I was worried for our stay in Rome, but came to find the room, staff and hotel in general was very good!

As we came to check in (in the morning), we got the key to our room right away from a smiling and helpful lady behind the reception. No need to wait 'til after noon.

The room was very nice. We had a triple, which meant 2 bedrooms, a hall and quite nice size on the bathroom. Yeah, I agree, the shower is cramped. But who needs room for ballet-lessons when showering?

A brief walk north of the hotel was the metro, connecting us to the citycenter within minutes. We are not in great shape, but found the walk to be no problem.

Maybe I was worried the hotel was going to be far from the 4 star rating that was given when I read the previous reviews, and therefore pleasantly surprised upon arrival. But we sure did not have much to complain about when we stayed there.

Quite an impressive-looking hotel in a good district just north of the Villa Borghese. However, although described as being in a tranquil area, it suffered from a lot of road noise, being sandwiched between two busy commuter streets. The public areas were well decorated and furnished, but our en-suite room was cramped, particularly the shower-room. The space between the wc pan and the shower screen was so narrow that one was forced to sit sideways to perform. The decor was tired, and the double-glazing had lost its seal, so that the entire picture window was opaque, and the soundproofing was impaired. On two evenings the water had to be run for over 5 minutes before it got warm, and on one night it steadfastly remained cold. The buffet breakfasts were good. For a city hotel it was generally adequate, but the most disappointing thing about the Polo was the total indifference of the staff to the presence of their guests. The reception staff and those in the breakfast room were invariably surly. Not once during our 3-night stay were we asked if everything was ok , and all our attempts at pleasantries, whether in English or broken Italian, were met with monosyllabic responses. The agency through which we booked lists the Polo as a 4-star hotel. On the basis of our limited experience, this would seem very generous.