I booked the hotel before reading the reviews on TripAdvisor. After checking up on them I was worried for our stay in Rome, but came to find the room, staff and hotel in general was very good!

As we came to check in (in the morning), we got the key to our room right away from a smiling and helpful lady behind the reception. No need to wait 'til after noon.

The room was very nice. We had a triple, which meant 2 bedrooms, a hall and quite nice size on the bathroom. Yeah, I agree, the shower is cramped. But who needs room for ballet-lessons when showering?

A brief walk north of the hotel was the metro, connecting us to the citycenter within minutes. We are not in great shape, but found the walk to be no problem.

Maybe I was worried the hotel was going to be far from the 4 star rating that was given when I read the previous reviews, and therefore pleasantly surprised upon arrival. But we sure did not have much to complain about when we stayed there.

Quite an impressive-looking hotel in a good district just north of the Villa Borghese. However, although described as being in a tranquil area, it suffered from a lot of road noise, being sandwiched between two busy commuter streets. The public areas were well decorated and furnished, but our en-suite room was cramped, particularly the shower-room. The space between the wc pan and the shower screen was so narrow that one was forced to sit sideways to perform. The decor was tired, and the double-glazing had lost its seal, so that the entire picture window was opaque, and the soundproofing was impaired. On two evenings the water had to be run for over 5 minutes before it got warm, and on one night it steadfastly remained cold. The buffet breakfasts were good. For a city hotel it was generally adequate, but the most disappointing thing about the Polo was the total indifference of the staff to the presence of their guests. The reception staff and those in the breakfast room were invariably surly. Not once during our 3-night stay were we asked if everything was ok , and all our attempts at pleasantries, whether in English or broken Italian, were met with monosyllabic responses. The agency through which we booked lists the Polo as a 4-star hotel. On the basis of our limited experience, this would seem very generous.

Very unfriendly staff,much noise downstairs,so we moved upstairs,the 5th floor is the best.The whole day from 5.30 till 1 in the night you feel the noise and trembling of the metro in the neighborhood.
We never go there again,although the beds are very clean and the tiny small bathroom also.

Just do not go!
Dirty,
the tinest room i had ever seen,
had to walk for 45 min to go to via veneto instead of the 5 min they had told me!!
Food was cold and brekfast really poor