We just returned yesterday from a 3 1/2 week stay in Europe. This was the worst place we stayed in. First, let me tell you, we have been Innkeepers in the U.S.A. for the past 9 years. I would be embarassed to operate a place like this. First, the location is great. That's the only positive. The room was so small, I had to step on my own suitcase to get out of bed. The place is not clean, the sheets are not luxurious. They were old and patched. The towels, I actually showed to a new girl who was working at the front desk. ( she was sweet), she commented that she wouldn't use them at home even. They were old, thin, and ragged.Our toilet was filthy from previous guests. The place is said to be airconditioned, not true, it didn't work. The man at the front desk said it's because the system was overloaded. Other guests said there A/C wasn't working either. Back to the beds, my 12 year old woke up with welts, bedbugs? I don't know, but we were bit by something. Also, one of the beds had a spring popping up. Breakfast, packaged toast, and a hard roll. Staff, not very helpful, except when we were leaving and I think he was trying to makeup for the horrible conditions. Owners do not come around, and do not live there. Please don't ruin your stay in Rome and stay here, spend the money for someplace nice. I am writing the Rome Tourist Board and the reservation service about this hotel. One other thing, our bathroom lights never worked, and the hot tub was out of service. Take my advice, I am an Innkeeper and care about other tourists. PS, we tried to change hotels but others in the area were completely booked!

I have read all the other reviews and wondered whether we were talking about the same hotel. I thought the location was excellent, the rooms small but charming, our room was clean and the towels changed every day and there were no bed bugs in our bed which some other reviewers on this site seemed to experience. The hotel staff were extremely friendly and helpful and all sites could easily be reached by foot - it was about 15 minutes to the Vatican. There is a choice of lovely restaurants nearby and I will definitely be recommending it to my friends and returning there myself in the future.

My wife and myself booked this hotel for 3 nights through Donatello. The location is indeed perfect but the rooms are very tiny especially the bathroom(in fact a shower scantily equipped). We suffered the same bad experience than scottsdale az.: bug bites and cleaning of the room not done the last day. In fact, the hotel brochure is misleading and fallacious and does not correspond to the reality.

I stayed at the annex to this hotel: the Monet Bed & breakfast. They charged me for an additional four nights during another month. They said they made a mistake and would credit me but never did...invented a million excuses and delay tactics. They delayed long enough so that I was not able to get credited. Cost me $1000. BEWARE!!!!!!