We just returned yesterday from a 3 1/2 week stay in Europe. This was the worst place we stayed in. First, let me tell you, we have been Innkeepers in the U.S.A. for the past 9 years. I would be embarassed to operate a place like this. First, the location is great. That's the only positive. The room was so small, I had to step on my own suitcase to get out of bed. The place is not clean, the sheets are not luxurious. They were old and patched. The towels, I actually showed to a new girl who was working at the front desk. ( she was sweet), she commented that she wouldn't use them at home even. They were old, thin, and ragged.Our toilet was filthy from previous guests. The place is said to be airconditioned, not true, it didn't work. The man at the front desk said it's because the system was overloaded. Other guests said there A/C wasn't working either. Back to the beds, my 12 year old woke up with welts, bedbugs? I don't know, but we were bit by something. Also, one of the beds had a spring popping up. Breakfast, packaged toast, and a hard roll. Staff, not very helpful, except when we were leaving and I think he was trying to makeup for the horrible conditions. Owners do not come around, and do not live there. Please don't ruin your stay in Rome and stay here, spend the money for someplace nice. I am writing the Rome Tourist Board and the reservation service about this hotel. One other thing, our bathroom lights never worked, and the hot tub was out of service. Take my advice, I am an Innkeeper and care about other tourists. PS, we tried to change hotels but others in the area were completely booked!
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video